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ViaCAD v7 build 936 , on Win7 (#4138)
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Pathmender  
#1 Posted : Tuesday, January 17, 2012 2:20:43 PM(UTC)
Pathmender

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Joined: 1/13/2012(UTC)
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I've suddenly developed a rash of instability on this program.

Tim sent me a .exe file to run but it reads as incompatible with my OS.

He was back and forth with me the other day via Email (THANKS Tim) but I have no resolution and a deadline.

Is this common ?

Is there a standard solution?

TIA
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Tim Olson  
#2 Posted : Tuesday, January 17, 2012 2:39:57 PM(UTC)
Tim Olson

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I'm not sure on this one. You may want to give Tech support a call.

(Tech Support) 800-856-9601


Tim
Tim Olson
IMSI Design/Encore
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Pathmender  
#3 Posted : Tuesday, January 17, 2012 2:42:08 PM(UTC)
Pathmender

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Thanks again.

I guess that's where I'm headed.

BTW, is there any yearly licensing I missed or renewals/updates?

I really appreciate your efforts Tim.
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Pathmender  
#4 Posted : Wednesday, January 18, 2012 8:56:50 AM(UTC)
Pathmender

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I called Tech Support

Reached Voice mail

No sentient response

Any other suggestions?

Am I the only one experiencing this Access Violation message?
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Tim Olson  
#5 Posted : Wednesday, January 18, 2012 10:50:15 AM(UTC)
Tim Olson

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Does it also happen with the v8 beta?

http://www.punchcadlabs.com/page7/page7.php

Tim
Tim Olson
IMSI Design/Encore
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Pathmender  
#6 Posted : Wednesday, January 18, 2012 10:56:27 AM(UTC)
Pathmender

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No idea, v8 beta is alien to me.


I'll explore the option.



edit: downloading v8 beta now. Hoping for success...3 hours?? OH my!
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Tim Olson  
#7 Posted : Wednesday, January 18, 2012 11:09:06 AM(UTC)
Tim Olson

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>>I'll explore the option.

Quite a few people have downloaded and tested the v8 installer. If that does not work, I'm wondering if something is unusual with your system configuration.


Tim
Tim Olson
IMSI Design/Encore
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Pathmender  
#8 Posted : Wednesday, January 18, 2012 11:16:55 AM(UTC)
Pathmender

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Originally Posted by: Tim Olson Go to Quoted Post
>>I'll explore the option.

Quite a few people have downloaded and tested the v8 installer. If that does not work, I'm wondering if something is unusual with your[COLOR="Blue"] system configuration[/COLOR].


Tim



That is a possibility Tim.

I'm looking into that as well. To the best of my knowledge my tech is static and stable. The only software being quirky is ViaCAD as far as I can tell.

Going to have to get back to base for download. The public wifi in my current location is SLOW and I'm now looking at over 24 hours for download. :eek:

Steady on and all that.

Thanks again Tim.


Michael
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Pathmender  
#9 Posted : Wednesday, January 18, 2012 11:55:45 AM(UTC)
Pathmender

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15 minutes for download. Much better than 24 hours.
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Pathmender  
#10 Posted : Wednesday, January 18, 2012 12:33:28 PM(UTC)
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Ok.

So the v8 beta runs without AV errors and I am able to open drawings generated in v7.

Thank you for that Tim.

Now I am curious.

A) Why did my v7 become unstable.

B) How long will this v8 beta remain viable?

C) Is it now my ViaCAD 2D/3D instead of the program I purchased originally?


TIA

Michael
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Tim Olson  
#11 Posted : Wednesday, January 18, 2012 2:15:18 PM(UTC)
Tim Olson

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Hi Michael

I'll send you another installer via private email.

Tim
Tim Olson
IMSI Design/Encore
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Pathmender  
#12 Posted : Wednesday, January 18, 2012 4:12:36 PM(UTC)
Pathmender

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Tim

PM replied to

THANK YOU for your assistance and support in this matter.

It's good to be up and running again.

I look forward to succeeding with ViaCAD.

Michael
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