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Transferring license from dead computer to new computer process?
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Tem  
#1 Posted : Wednesday, April 26, 2017 5:01:29 PM(UTC)
Tem

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Hi Tim,

How do I transfer Shark FX 9 license from a Macbook pro that ceased to function today to a new 2015 Macbook pro?
I think I can access the SSD's on the old Macbook Pro, in recovery mode they are visible but the startup process stalls at about 35% which means there is an diagnostic failure.

So, it is time to transfer/migrate the old to the new. Do I just install SharkFX v9 and then get the registration info from you, or tech support?

I noticed that Shark Pro is now available. I might just upgrade. Would that be the easiest method?

What information is needed to begin?

Thanks in advance!

Tem
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Tim Olson  
#2 Posted : Thursday, April 27, 2017 12:50:19 PM(UTC)
Tim Olson

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Hi Tem

Install on the new machine and re-register the v9 product. If you don't have the FX V9 installer private email me for one.

>>I noticed that Shark Pro is now available. I might just upgrade.

If you have PowerPack Pro, be sure to purchase from EvoSoft and not Encore. PowerPack Pro is only available from EvoSoft.

Tim
Tim Olson
IMSI Design/Encore
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thefro  
#3 Posted : Friday, April 28, 2017 7:37:57 AM(UTC)
thefro

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Hi Tim

I have the same problem I assumed I purchased power pack pro please could you help. I installed a few days ago and did not realise

Regards

Brian Sayer
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