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SpaceNavigator fails in ViaCad 2D/3D v9 (#5068)
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[email protected]  
#1 Posted : Sunday, April 6, 2014 3:34:47 PM(UTC)
jtodd@loligo.com

Rank: Junior Member

Joined: 1/1/2011(UTC)
Posts: 1
Just downloaded V9 for my Mac, and my SpaceNavigator device doesn't seem to work with build 1103.

Older versions of ViaCad work fine with the SpaceNavigator, so it's not drivers or my machine.

I'd post this to some sort of "technical support" form, but I can't seem to find one on the encore website or via the app - it's pretty much a dead end there for posting questions.

JT
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Tim Olson  
#2 Posted : Monday, April 7, 2014 10:05:31 AM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 502 time(s) in 353 post(s)
I fixed this for all builds in 1109. I'm hoping Encore will provide the update (english only updates) this week.

For Encore tech support you can visit http://support.encore.com/technicalsupport/ and submit your question. There is also a phone number you can call.


Tim
Tim Olson
IMSI Design/Encore
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[email protected]  
#3 Posted : Sunday, August 31, 2014 11:32:56 AM(UTC)
jtodd@loligo.com

Rank: Junior Member

Joined: 1/1/2011(UTC)
Posts: 1
Tim -
Just saw this - thanks, it seems to work.

Side note: the Encore website you reference is almost entirely worthless for ViaCad support. There is only a single help article on their site about ViaCad V9 and that's "minimum system requirements". Very discouraging. I don't see the phone number you talk about or any way to actually contact Encore - they seem to have a circular loop to all the links. I'll say again that support via Encore seems to be a dead end. Not encouraging for me to continue to buy updates. Even this forum isn't referenced anywhere on their site, so pretty much you are the only person supporting the software from what I can tell.
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macnavi  
#4 Posted : Monday, September 1, 2014 8:13:42 AM(UTC)
macnavi

Rank: Senior Member

Joined: 5/23/2012(UTC)
Posts: 274
Netherlands

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You have to know where you have to be. They do give fast support by email, but I have to think where it was every time as well:

1. Go to link http://support.encore.com/
2. Click on 'Order support'
3. Look at section "B. Didn't find what you were looking for?"
4. Click on Online Support request

This will bring you here: http://support.encore.com/order...t/order_support_frm.aspx

There you can fill out an email with your question. They ordinary answer within a day.
My model steam trams at Tramfabriek.nl

Mac OS X El Capitan 10.12.5 - VC Pro v12
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Tim Olson  
#5 Posted : Monday, September 1, 2014 1:27:18 PM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 502 time(s) in 353 post(s)
Encore has a person dedicated to PunchCAD products. In addition to email as mentioned above, you can also access PunchCAD tech support using the phone number in this post:

http://forum.punchcad.com/showthread.php?t=4243


Tim
Tim Olson
IMSI Design/Encore
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