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SharkFXv9 activation issues - Activation lost when disconnecting network
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kjellhar  
#1 Posted : Tuesday, January 13, 2015 7:44:37 AM(UTC)
kjellhar

Rank: Junior Member

Joined: 1/13/2015(UTC)
Posts: 2
I have just installed SharkFXv9 on a MacPro which is required to live its life off line (for security reasons).
I connected the computer temporarily to the internet to perform the activation, which was successful. When I disconnected the network cable, I was back to 15 days evaluation licence. If I reconnected the network cable again, the software was activated again without having to go through the process again.

Is this how it is supposed to be?
After all, I did not change any hardware.

I did try the encore support, but the question was not in the data base, and I could not find any support form to fill out. They wrote that a form would appear at the end of the support request process, but none came.

Any help is appreciated.

Best regards,
Kjell
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Tim Olson  
#2 Posted : Tuesday, January 13, 2015 10:50:13 AM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 502 time(s) in 353 post(s)
Hello Kjell

Once activated, Shark should not need to access the internet again. Contacting tech support is a good idea, use the link below to access tech support.

http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=2820

Tim

Tim Olson
IMSI Design/Encore
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kjellhar  
#3 Posted : Tuesday, January 13, 2015 1:50:44 PM(UTC)
kjellhar

Rank: Junior Member

Joined: 1/13/2015(UTC)
Posts: 2
Oh, I realize now that I didn't look for the ViaCad support form.
I'll contact them and see what happens.

Thanks,
Kjell
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