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3 days and no response from support - No response from viacad support
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gm276talk  
#1 Posted : Wednesday, May 20, 2015 8:43:01 AM(UTC)
gm276talk

Rank: Guest

Joined: 5/20/2015(UTC)
Posts: 6
It has been 3 days since I have tried to contact support.
I have submitted tickets and left messages.
Are they out of business??
Very frustrating. No tracking number on tickets.
Lost password function on forum goes nowhere (see below)

"Server Error in '/' Application.
'YAF.Core.Data.TryInvokeMemberProxy' does not contain a definition for 'repository'
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: Microsoft.CSharp.RuntimeBinder.RuntimeBinderException: 'YAF.Core.Data.TryInvokeMemberProxy' does not contain a definition for 'repository'

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:


[RuntimeBinderException: 'YAF.Core.Data.TryInvokeMemberProxy' does not contain a definition for 'repository']
CallSite.Target(Closure , CallSite , Object ) +216
YAF.Core.Model.<>c__DisplayClassa.<ListTyped>b__8(Object r) +989
CallSite.Target(Closure , CallSite , Func`2 , Object ) +95
YAF.Core.Data.DynamicDbFunction.GetTyped(Func`2 getFunction) +864
YAF.Core.Model.CheckEmailRepositoryExtensions.ListTyped(IRepository`1 repository, String email) +202
YAF.Pages.recoverpassword.PasswordRecovery1_VerifyingUser(Object sender, LoginCancelEventArgs e) +592
System.Web.UI.WebControls.PasswordRecovery.AttemptSendPasswordUserNameView() +65
System.Web.UI.WebControls.PasswordRecovery.OnBubbleEvent(Object source, EventArgs e) +96
System.Web.UI.Control.RaiseBubbleEvent(Object source, EventArgs args) +52
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3707


Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.237
"
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gm276talk  
#2 Posted : Thursday, May 21, 2015 12:10:07 PM(UTC)
gm276talk

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Joined: 5/20/2015(UTC)
Posts: 6
Make that 4 days now.
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WaveMechanic  
#3 Posted : Thursday, May 21, 2015 4:37:34 PM(UTC)
WaveMechanic

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gm276talk,

Maybe I can offer a little help using some guesswork. In regards to Encore support, I recall that if you look at some of their articles relating to existing support questions on their web-page, I think there is a phone number given that you can call. If you go to the PunchCAD website, select "Support" and then "Technical Support", select your product and then open any article about it, there should/might be a phone number at the bottom of the article.

At least you were able to post in this group. Maybe somebody else can provide more assistance...I don't think that this group is directly related to, or monitored, by Encore support staff.

See: http://forum.punchcad.com/defau...sts&t=6983#post25777

Do you have a specific ViaCAD issue that someone in this group might be able to help with?

The Other Tim

Edited by user Thursday, May 21, 2015 4:56:54 PM(UTC)  | Reason: Not specified

Tim (NOT Tim Olson)
ViaCAD 2D/3D and PRO V9 1184, Blender 2.49-2.78.
Win 7 SP1, Core I5, 64-bit, NVIDIA G105M
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gm276talk  
#4 Posted : Thursday, May 21, 2015 5:35:59 PM(UTC)
gm276talk

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Joined: 5/20/2015(UTC)
Posts: 6
Hi Tim (other Tim),
My problem is a simple one. In an attempt to increase the memory on my pc, the dreaded "fingerprint mismatch" occurred. Even after removing the
additional memory, the error remains. I followed instructions and sent the code to support in hopes of receiving a new one. No response.
I submitted a trouble report. no response. I called the number for tech support which says all techs are busy but you can leave a message.
I left a message ( two in fact ) . No response. I called another number which just transfers you to the same recording. I even called the main
number for Navarre. The person was new but looked in directory and had a number for punch software and punchcad. Unfortunately the same ones I
already called. So here I am about 4 days later and no closer to restoring my software. Sorry to be so long winded but that is the story .
Great software but the support is a real downer.
Thanks
Don B
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Tim Olson  
#5 Posted : Thursday, May 21, 2015 5:44:28 PM(UTC)
Tim Olson

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Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 502 time(s) in 353 post(s)
Hi Don

>."fingerprint mismatch"

FYI, I forwarded your forum post directly over to the guy doing tech support and asked about the status.

Tim
Tim Olson
IMSI Design/Encore
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gm276talk  
#6 Posted : Thursday, May 21, 2015 5:47:18 PM(UTC)
gm276talk

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Posts: 6
Tim, I appreciate your interest and efforts!!
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WaveMechanic  
#7 Posted : Thursday, May 21, 2015 5:58:35 PM(UTC)
WaveMechanic

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Was thanked: 4 time(s) in 4 post(s)
Don,

It looks like Tim O. is helping, so that's a real good thing. My understanding of fingerprint errors is that even a security update can sometimes cause them. This scares me. Not sure what is going on with some of this, but like you, I really like ViaCAD and would be very sad if I had to stop using it because of things like you are experiencing.

I really don't like that you got no response from Tech Support on this issue. Maybe now you will.

I wonder if upgrading my computer would automatically result in the dreaded fingerprint error? (i.e. 86'd by the 209?)

Please let us know if this gets resolved!

The Other Tim

Edited by user Thursday, May 21, 2015 8:13:15 PM(UTC)  | Reason: Not specified

Tim (NOT Tim Olson)
ViaCAD 2D/3D and PRO V9 1184, Blender 2.49-2.78.
Win 7 SP1, Core I5, 64-bit, NVIDIA G105M
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rockyroad_us  
#8 Posted : Friday, May 22, 2015 1:23:05 PM(UTC)
rockyroad_us

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Originally Posted by: gm276talk Go to Quoted Post
It has been 3 days since I have tried to contact support.
Lost password function on forum goes nowhere (see below)
"[/u][/color]


Funny! LOL

I just read this and I always knew that entering Answer is not the answer. I wonder if the thing works now that I have a password to reset it.
FX 7-FXPro14-1650
MacPro 11.7.4
2x2.8GHz Quad Xeon 32GB
NVIDIA 4 K5000 4GB
Work
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WWW
gm276talk  
#9 Posted : Friday, May 22, 2015 7:30:39 PM(UTC)
gm276talk

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Joined: 5/20/2015(UTC)
Posts: 6
Thank you Tim O.
I missed your response so I did not get to try till after hours.
I hope Monday will be the day.
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gm276talk  
#10 Posted : Tuesday, May 26, 2015 2:27:40 PM(UTC)
gm276talk

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Joined: 5/20/2015(UTC)
Posts: 6
Tim, Thank you for your help.
I am restored.
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