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Art		#1 Posted : Monday, August 24, 2015 10:12:01 AM(UTC)
Rank: Senior Member Joined: 3/15/2007(UTC) Posts: 284 Was thanked: 3 time(s) in 3 post(s)		I have not had any registration or authorization code "stick" for months (Todd just gives me a new one) and now I cannot get anyone on the phone to get my software working again. How can I get registration information to get working? I have been trying to call for 3 hours and have left messages.


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Tim Olson		#2 Posted : Monday, August 24, 2015 11:36:41 PM(UTC)
Rank: Senior Member Joined: 2/2/2007(UTC) Posts: 5,447 Was thanked: 502 time(s) in 353 post(s)		Hello Art Private email me if you do not hear back from tech support. Usually if it does not "stick" because the registration file has different permissions. Todd is on vacation this week, so Encore has a back up replacing him this week. Tim Edited by user Tuesday, August 25, 2015 12:56:33 PM(UTC) \| Reason: Not specified
		Tim Olson IMSI Design/Encore


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Art		#3 Posted : Tuesday, August 25, 2015 8:52:26 AM(UTC)
Rank: Senior Member Joined: 3/15/2007(UTC) Posts: 284 Was thanked: 3 time(s) in 3 post(s)		Thanks Tim, Ed got me going again. I will speak to Todd later about correcting my permissions problem. Art


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