[FIXED] ViaCADPro10 hanging on (first) launch OSX10.11.6 - General

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[FIXED] ViaCADPro10 hanging on (first) launch OSX10.11.6

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jwiede		#1 Posted : Saturday, October 29, 2016 5:00:53 AM(UTC)
Rank: Guest Joined: 10/29/2016(UTC) Posts: 4		UPDATE: Fixed by deleting admin-protected /Users/Shared/.sysPrefs.ini, see post #6 Is anyone else encountering ViaCAD Pro 10 hanging on first-time launch with OSX10.11.6? I get the icon bouncing, a dialog mentioning it was downloaded (to which I replied "Open"), and then it stops bouncing and sits forever. When I sample it in Activity Monitor, it appears to be trying to display a dialog box, but there are neither any windows, menus, or dialogs visible onscreen. Anyone else encountering? -- ActivityMonitor (partial) Sample -- Sampling process 36647 for 3 seconds with 1 millisecond of run time between samples Sampling completed, processing symbols... Analysis of sampling ViaCAD Pro 10 (pid 36647) every 1 millisecond Process: ViaCAD Pro 10 [36647] Path: /Applications/ViaCAD Pro 10.app/Contents/MacOS/ViaCAD Pro 10 Load Address: 0x100000000 Identifier: com.encore.viacadprov10esd Version: 10.0.0 (1308) Code Type: X86-64 Parent Process: ??? [1] Date/Time: 2016-10-29 03:54:44.984 -0700 Launch Time: 2016-10-29 03:46:44.650 -0700 OS Version: Mac OS X 10.11.6 (15G1004) Report Version: 7 Analysis Tool: /usr/bin/sample Call graph: 2770 Thread_3449977 DispatchQueue_1: com.apple.main-thread (serial) + 2770 start (in ViaCAD Pro 10) + 52 [0x100002b84] + 2770 main (in ViaCAD Pro 10) + 238 [0x1006419ef] + 2770 NSApplicationMain (in AppKit) + 1176 [0x7fff88efc368] + 2770 -[NSApplication run] (in AppKit) + 682 [0x7fff88f32d80] + 2770 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] (in AppKit) + 454 [0x7fff88f3e226] + 2770 _DPSNextEvent (in AppKit) + 2245 [0x7fff88f3f290] + 2770 AEProcessAppleEvent (in HIToolbox) + 55 [0x7fff8710caf9] + 2770 aeProcessAppleEvent (in AE) + 288 [0x7fff99f9df04] + 2770 dispatchEventAndSendReply(AEDesc const, AEDesc) (in AE) + 31 [0x7fff99f9dfe8] + 2770 aeDispatchAppleEvent(AEDesc const, AEDesc, unsigned int, unsigned char) (in AE) + 531 [0x7fff99f9e261] + 2770 _NSAppleEventManagerGenericHandler (in Foundation) + 102 [0x7fff986995a7] + 2770 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] (in Foundation) + 290 [0x7fff9869972d] + 2770 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] (in AppKit) + 250 [0x7fff88f43843] + 2770 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] (in AppKit) + 557 [0x7fff88f43d99] + 2770 -[NSApplication _sendFinishLaunchingNotification] (in AppKit) + 203 [0x7fff890890bf] + 2770 -[NSApplication _postDidFinishNotification] (in AppKit) + 297 [0x7fff89089355] + 2770 -[NSNotificationCenter postNotificationName:object:userInfo:] (in Foundation) + 66 [0x7fff9864b17a] + 2770 _CFXNotificationPost (in CoreFoundation) + 693 [0x7fff87436835] + 2770 -[_CFXNotificationRegistrar find:object:observer:enumerator:] (in CoreFoundation) + 1922 [0x7fff874375e2] + 2770 ___CFXNotificationPost_block_invoke (in CoreFoundation) + 50 [0x7fff8747a832] + 2770 _CFXRegistrationPost (in CoreFoundation) + 407 [0x7fff8747aac7] + 2770 ___CFXRegistrationPost_block_invoke (in CoreFoundation) + 63 [0x7fff8747ab4f] + 2770 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ (in CoreFoundation) + 12 [0x7fff8747abbc] + 2770 -[CSIAppDelegate applicationDidFinishLaunching:] (in ViaCAD Pro 10) + 693 [0x1007f53d4] + 2770 csi_main() (in ViaCAD Pro 10) + 1389 [0x1003f7000] + 2770 CsiBaseSecurity::IsAuthorized(csiDialog, wchar_t const) (in ViaCAD Pro 10) + 169 [0x1004c80cd] + 2770 CsiSecurityPunch::_IsAuthorized(csiDialog, wchar_t const) (in ViaCAD Pro 10) + 159 [0x1006a86ad] + 2770 CsiSecurityPunch::_GetInfo(SECURE_INFO&) (in ViaCAD Pro 10) + 14 [0x1006a915c] + 2770 CsiBaseSecurity::GenNodeId() (in ViaCAD Pro 10) + 81 [0x1004c923d] + 2770 SYS_GetNodeId() (in ViaCAD Pro 10) + 218 [0x100636d62] + 2770 SYS_PutToken(wchar_t const, wchar_t const, wchar_t const) (in ViaCAD Pro 10) + 190 [0x100632a7f] + 2770 INIU_PutStr(wchar_t const, wchar_t const, wchar_t const, wchar_t const, short) (in ViaCAD Pro 10) + 710 [0x10042bdee] + 2770 iniu_CloseIni(_INICTRL, short) (in ViaCAD Pro 10) + 292 [0x10042c608] + 2770 INIU_Show_errno(wchar_t const) (in ViaCAD Pro 10) + 138 [0x10042dc17] + 2770 SYS_AlertDialog(short, wchar_t const, wchar_t const) (in ViaCAD Pro 10) + 133 [0x1001dba65] + 2770 DLG_MessageBox(short&, csiDialog, wchar_t const, wchar_t const, short) (in ViaCAD Pro 10) + 98 [0x1001dbb43] + 2770 csiDialog::Manage() (in ViaCAD Pro 10) + 771 [0x1005c2047] + 2770 SYS_GetEvent(int, int, wchar_t, short, short, short) (in ViaCAD Pro 10) + 150 [0x100641ac1] + 2770 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] (in AppKit) + 454 [0x7fff88f3e226] + 2770 _DPSNextEvent (in AppKit) + 1067 [0x7fff88f3edf6] + 2770 _BlockUntilNextEventMatchingListInModeWithFilter (in HIToolbox) + 71 [0x7fff870fc5af] + 2770 ReceiveNextEventCommon (in HIToolbox) + 184 [0x7fff870fc677] + 2770 RunCurrentEventLoopInMode (in HIToolbox) + 235 [0x7fff870fc935] + 2770 CFRunLoopRunSpecific (in CoreFoundation) + 328 [0x7fff87462ef8] + 2770 __CFRunLoopDoObservers (in CoreFoundation) + 391 [0x7fff87483fd7] + 2770 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ (in CoreFoundation) + 23 [0x7fff87484067] + 2770 CA::Transaction::observer_callback(__CFRunLoopObserver, unsigned long, void) (in QuartzCore) + 71 [0x7fff982ac977] + 2770 CA::Transaction::commit() (in QuartzCore) + 508 [0x7fff982a10ec] + 2770 CA::Context::commit_transaction(CA::Transaction) (in QuartzCore) + 160 [0x7fff982a142c] + 2770 CA::Transaction::run_commit_handlers(CATransactionPhase) (in QuartzCore) + 85 [0x7fff982a1f71] + 2770 __37+[NSDisplayCycle currentDisplayCycle]_block_invoke (in AppKit) + 941 [0x7fff890965d6] + 2770 ___NSWindowGetDisplayCycleObserver_block_invoke6365 (in AppKit) + 476 [0x7fff8971b41b] + 2770 -[NSWindow displayIfNeeded] (in AppKit) + 232 [0x7fff89096c3c] + 2770 -[NSView displayIfNeeded] (in AppKit) + 1950 [0x7fff890973f5] + 2770 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] (in AppKit) + 2449 [0x7fff8909bfeb] + 2770 -[NSNextStepFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] (in AppKit) + 284 [0x7fff890f8440] + 2770 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] (in AppKit) + 838 [0x7fff8909e3fb] + 2770 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] (in AppKit) + 2862 [0x7fff890f908a] + 2770 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] (in AppKit) + 2862 [0x7fff890f908a] + 2770 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] (in AppKit) + 1873 [0x7fff890f8cad] + 2770 -[NSView _drawRect:clip:] (in AppKit) + 3626 [0x7fff890a0cd2] + 2770 -[CSIWindowBackgroundView drawRect:] (in ViaCAD Pro 10) + 452 [0x1007f70b3] + 2770 HandleDialogEvent_DrawContent(void) (in ViaCAD Pro 10) + 231 [0x100631622] + 2770 csiDialog::SysDispatchEvent(csiDialog, unsigned int, csiEvent&) (in ViaCAD Pro 10) + 1124 [0x1005c0bd8] + 2770 csiSplashDlgC::evtDLG_Splash(unsigned int, csiEvent&) (in ViaCAD Pro 10) + 50 [0x1001efde6] + 2770 csiSplashDlgC::Update() (in ViaCAD Pro 10) + 337 [0x1001f016f] + 2770 SplashItemMgr::Draw() (in ViaCAD Pro 10) + 147 [0x1001ef795] + 2770 SerTextSplashItem::_Draw() (in ViaCAD Pro 10) + 125 [0x1001f294f] + 2770 CsiBaseSecurity::GetInfo(SECURE_INFO&) (in ViaCAD Pro 10) + 38 [0x1004c8170] + 2770 CsiSecurityPunch::_GetInfo(SECURE_INFO&) (in ViaCAD Pro 10) + 14 [0x1006a915c] + 2770 CsiBaseSecurity::GenNodeId() (in ViaCAD Pro 10) + 100 [0x1004c9250] + 2770 SYS_GetNodeName(wchar_t, unsigned int) (in ViaCAD Pro 10) + 209 [0x100636eaa] + 2770 SYS_PutToken(wchar_t const, wchar_t const, wchar_t const) (in ViaCAD Pro 10) + 190 [0x100632a7f] + 2770 INIU_PutStr(wchar_t const, wchar_t const, wchar_t const, wchar_t const, short) (in ViaCAD Pro 10) + 710 [0x10042bdee] + 2770 iniu_CloseIni(_INICTRL, short) (in ViaCAD Pro 10) + 292 [0x10042c608] + 2770 INIU_Show_errno(wchar_t const) (in ViaCAD Pro 10) + 138 [0x10042dc17] + 2770 SYS_AlertDialog(short, wchar_t const, wchar_t const) (in ViaCAD Pro 10) + 133 [0x1001dba65] + 2770 DLG_MessageBox(short&, csiDialog, wchar_t const, wchar_t const, short) (in ViaCAD Pro 10) + 98 [0x1001dbb43] + 2770 csiDialog::Manage() (in ViaCAD Pro 10) + 771 [0x1005c2047] + 2770 SYS_GetEvent(int, int, wchar_t, short, short, short) (in ViaCAD Pro 10) + 150 [0x100641ac1] + 2770 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] (in AppKit) + 454 [0x7fff88f3e226] + 2770 _DPSNextEvent (in AppKit) + 1067 [0x7fff88f3edf6] + 2770 _BlockUntilNextEventMatchingListInModeWithFilter (in HIToolbox) + 71 [0x7fff870fc5af] + 2770 ReceiveNextEventCommon (in HIToolbox) + 432 [0x7fff870fc76f] + 2770 RunCurrentEventLoopInMode (in HIToolbox) + 235 [0x7fff870fc935] + 2770 CFRunLoopRunSpecific (in CoreFoundation) + 296 [0x7fff87462ed8] + 2755 __CFRunLoopRun (in CoreFoundation) + 1356 [0x7fff8746368c] + ! 2754 __CFRunLoopServiceMachPort (in CoreFoundation) + 212 [0x7fff874641c4] + ! : 2754 mach_msg (in libsystem_kernel.dylib) + 55 [0x7fff91d933b3] + ! : 2754 mach_msg_trap (in libsystem_kernel.dylib) + 10 [0x7fff91d93f72] + ! 1 __CFRunLoopServiceMachPort (in CoreFoundation) + 403 [0x7fff87464283] + 11 __CFRunLoopRun (in CoreFoundation) + 1841 [0x7fff87463871] + ! 9 __CFRunLoopDoTimers (in CoreFoundation) + 298 [0x7fff8746c37a] + ! : 3 __CFRunLoopDoTimer (in CoreFoundation) + 1736 [0x7fff8746cab8] + ! : \| 1 __CFRepositionTimerInMode (in CoreFoundation) + 94 [0x7fff874382ae] + ! : \| + 1 _CFArrayReplaceValues (in CoreFoundation) + 121 [0x7fff8740a019] + ! : \| 1 __CFRepositionTimerInMode (in CoreFoundation) + 119 [0x7fff874382c7] + ! : \| + 1 CFArrayInsertValueAtIndex (in CoreFoundation) + 142 [0x7fff8743849e] + ! : \| + 1 _CFArrayReplaceValues (in CoreFoundation) + 2223 [0x7fff8740a84f] + ! : \| + 1 objc_memmove_collectable (in libobjc.A.dylib) + 1 [0x7fff9d426884] + ! : \| 1 __CFRepositionTimerInMode (in CoreFoundation) + 127 [0x7fff874382cf] + ! : \| 1 __CFArmNextTimerInMode (in CoreFoundation) + 549 [0x7fff87438715] + ! : \| 1 mk_timer_arm (in libsystem_kernel.dylib) + 10 [0x7fff91d940b6] + ! : 2 __CFRunLoopDoTimer (in CoreFoundation) + 1075 [0x7fff8746c823] + ! : \| 2 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ (in CoreFoundation) + 20 [0x7fff8746cb94] + ! : \| 2 __NSFireTimer (in Foundation) + 129 [0x7fff986ede0e] + ! : \| 2 _CFAutoreleasePoolPop (in CoreFoundation) + 50 [0x7fff87422c12] + ! : \| 2 (anonymous namespace)::AutoreleasePoolPage::pop(void) (in libobjc.A.dylib) + 504 [0x7fff9d423ae0] + ! : 2 __CFRunLoopDoTimer (in CoreFoundation) + 1510 [0x7fff8746c9d6] + ! : \| 2 __CFRunLoopFindMode (in CoreFoundation) + 197 [0x7fff87432055] + ! : \| 2 CFSetGetValue (in CoreFoundation) + 125 [0x7fff8743253d] + ! : \| 2 CFBasicHashFindBucket (in CoreFoundation) + 3987,2644 [0x7fff873e76d3,0x7fff873e7194] + ! : 1 __CFRunLoopDoTimer (in CoreFoundation) + 322 [0x7fff8746c532] + ! : \| 1 __CFArmNextTimerInMode (in CoreFoundation) + 404 [0x7fff87438684] + ! : \| 1 mk_timer_cancel (in libsystem_kernel.dylib) + 10 [0x7fff91d940c2] + ! : 1 __CFRunLoopDoTimer (in CoreFoundation) + 46 [0x7fff8746c41e] + ! 1 __CFRunLoopDoTimers (in CoreFoundation) + 177 [0x7fff8746c301] + ! : 1 CFArrayCreateMutable (in CoreFoundation) + 131 [0x7fff87401373] + ! : 1 -[__NSPlaceholderArray initWithCapacity:] (in CoreFoundation) + 114 [0x7fff87401452] + ! : 1 +[__NSArrayM __new:::::] (in CoreFoundation) + 60 [0x7fff8740150c] + ! : 1 __CFAllocateObject2 (in CoreFoundation) + 15 [0x7fff873e117f] + ! : 1 class_createInstance (in libobjc.A.dylib) + 186 [0x7fff9d423140] + ! : 1 calloc (in libsystem_malloc.dylib) + 49 [0x7fff97382462] + ! : 1 malloc_zone_calloc (in libsystem_malloc.dylib) + 78 [0x7fff973819a6] + ! : 1 os_lock_lock (in libsystem_platform.dylib) + 3 [0x7fff951ce7c7] + ! 1 __CFRunLoopDoTimers (in CoreFoundation) + 326 [0x7fff8746c396] + ! 1 objc_object::sidetable_release(bool) (in libobjc.A.dylib) + 242 [0x7fff9d4252f4] + ! 1 -[__NSArrayM dealloc] (in CoreFoundation) + 168 [0x7fff87408a28] + ! 1 objc_collectingEnabled (in libobjc.A.dylib) + 7 [0x7fff9d423084] + 1 __CFRunLoopRun (in CoreFoundation) + 1064 [0x7fff87463568] + ! 1 __CFRunLoopServiceMachPort (in CoreFoundation) + 212 [0x7fff874641c4] + ! 1 mach_msg (in libsystem_kernel.dylib) + 55 [0x7fff91d933b3] + ! 1 mach_msg_trap (in libsystem_kernel.dylib) + 10 [0x7fff91d93f72] + 1 __CFRunLoopRun (in CoreFoundation) + 1589 [0x7fff87463775] + ! 1 CFAbsoluteTimeGetCurrent (in CoreFoundation) + 33 [0x7fff87437f21] + 1 __CFRunLoopRun (in CoreFoundation) + 1651 [0x7fff874637b3] + ! 1 mach_port_extract_member (in libsystem_kernel.dylib) + 23 [0x7fff91d98a3c] + ! 1 _kernelrpc_mach_port_extract_member_trap (in libsystem_kernel.dylib) + 10 [0x7fff91d93f1e] + 1 __CFRunLoopRun (in CoreFoundation) + 1693 [0x7fff874637dd] + 1 __CFRunLoopDoObservers (in CoreFoundation) + 1 [0x7fff87483e51] 2770 Thread_3451172 DispatchQueue_2: com.apple.libdispatch-manager (serial) 2770 _dispatch_mgr_thread (in libdispatch.dylib) + 52 [0x7fff8ce15dcd] 2770 _dispatch_mgr_invoke (in libdispatch.dylib) + 216 [0x7fff8ce16165] 2770 kevent_qos (in libsystem_kernel.dylib) + 10 [0x7fff91d9aefa] Total number in stack (recursive counted multiple, when >=5): Sort by top of stack, same collapsed (when >= 5): kevent_qos (in libsystem_kernel.dylib) 2770 mach_msg_trap (in libsystem_kernel.dylib) 2755 Edited by user Saturday, October 29, 2016 6:05:03 PM(UTC) \| Reason: Not specified


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mitchb		#2 Posted : Saturday, October 29, 2016 2:46:11 PM(UTC)
Rank: Senior Member Joined: 4/29/2015(UTC) Posts: 73 Thanks: 4 times Was thanked: 65 time(s) in 33 post(s)		It opened for me using O.S. 10.11.6 but I have build 1310. Check for an update. Mitch


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Tim Olson		#3 Posted : Saturday, October 29, 2016 4:04:46 PM(UTC)
Rank: Senior Member Joined: 2/2/2007(UTC) Posts: 5,447 Was thanked: 502 time(s) in 353 post(s)		>> it appears to be trying to display a dialog box, but there are neither any windows, menus, or dialogs visible onscreen. According to the stack it should be displaying the registration dialog box. What happens if you Right Click on the app icon in the dock and click Hide. Then once again with Show. Tim
		Tim Olson IMSI Design/Encore


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jwiede		#4 Posted : Saturday, October 29, 2016 4:50:30 PM(UTC)
Rank: Guest Joined: 10/29/2016(UTC) Posts: 4		Originally Posted by: Tim Olson >> it appears to be trying to display a dialog box, but there are neither any windows, menus, or dialogs visible onscreen. According to the stack it should be displaying the registration dialog box. What happens if you Right Click on the app icon in the dock and click Hide. Then once again with Show. Nothing. I should mention that sometimes I do see menus (sometimes takes a minute to appear), but no dialogs or windows whatsoever. When I click on the icon, and hit hide, followed by show, nothing happens, no windows/dialogs visible. Also, "Show all windows" does nothing either. One detail I did notice: There are two white rectangles behind everything else onscreen, but neither has any controls visible, and if I select the smaller (which looks about the size of an OS dialog) and hit enter with it "active" then the whole app disappears and eventually a few secs later crashes (as I get Apple app crash reporter, notes below). I cannot get any other actions to occur, and clicking randomly around both shows there are no "undrawn-but-active" hit select regions anywhere for either. The smaller dialog does appear to be blocking the larger dialog somehow (based on being able to click in the smaller and press enter, and thereby cause the app to quit -- suggests there's some kind of warning/error that the app _thinks_ is being drawn/shown but really is not. If there's a build 1310 available, why are new purchase downloads being given links to 1308? I purchased my upgrade from ViaCAD Pro 9->10 yesterday (haven't received any serial yet either, just DL links). So... first off, any notion why the dialog text, etc. aren't being drawn? Second, how can I download a full 1310 image to try? Thanks! -- Apple crash report from hitting enter in smaller white rectangle -- Process: ViaCAD Pro 10 [11256] Path: /Applications/ViaCAD Pro 10.app/Contents/MacOS/ViaCAD Pro 10 Identifier: com.encore.viacadprov10esd Version: 10.0.0 (1308) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: ViaCAD Pro 10 [11256] User ID: 501 Date/Time: 2016-10-29 16:05:43.415 -0700 OS Version: Mac OS X 10.11.6 (15G1004) Report Version: 11 Anonymous UUID: D86DBF39-F98C-9599-6748-CF33F1B228CC Time Awake Since Boot: 140000 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018 Exception Note: EXC_CORPSE_NOTIFY VM Regions Near 0x18: --> __TEXT 0000000100000000-00000001043ef000 [ 67.9M] r-x/rwx SM=COW /Applications/ViaCAD Pro 10.app/Contents/MacOS/ViaCAD Pro 10 Application Specific Information: objc_msgSend() selector name: _recursiveBreakKeyViewLoop Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 libobjc.A.dylib 0x00007fff9d41d4dd objc_msgSend + 29 1 com.apple.AppKit 0x00007fff891cbb35 -[NSView _recursiveBreakKeyViewLoop] + 148 2 com.apple.CoreFoundation 0x00007fff87426d74 CFArrayApplyFunction + 68 3 com.apple.AppKit 0x00007fff891cbb35 -[NSView _recursiveBreakKeyViewLoop] + 148 4 com.apple.CoreFoundation 0x00007fff87426d74 CFArrayApplyFunction + 68 5 com.apple.AppKit 0x00007fff891cbb35 -[NSView _recursiveBreakKeyViewLoop] + 148 6 com.apple.AppKit 0x00007fff891caf72 -[NSWindow dealloc] + 1101 7 com.apple.AppKit 0x00007fff88f52637 -[NSWindow release] + 190 8 com.apple.Foundation 0x00007fff986b352a __delayedPerformCleanup + 46 9 com.apple.CoreFoundation 0x00007fff8746cfa5 CFRunLoopTimerInvalidate + 629 10 com.apple.CoreFoundation 0x00007fff8746c85a __CFRunLoopDoTimer + 1130 11 com.apple.CoreFoundation 0x00007fff8746c37a __CFRunLoopDoTimers + 298 12 com.apple.CoreFoundation 0x00007fff87463871 __CFRunLoopRun + 1841 13 com.apple.CoreFoundation 0x00007fff87462ed8 CFRunLoopRunSpecific + 296 14 com.apple.HIToolbox 0x00007fff870fc935 RunCurrentEventLoopInMode + 235 15 com.apple.HIToolbox 0x00007fff870fc76f ReceiveNextEventCommon + 432 16 com.apple.HIToolbox 0x00007fff870fc5af _BlockUntilNextEventMatchingListInModeWithFilter + 71 17 com.apple.AppKit 0x00007fff88f3edf6 _DPSNextEvent + 1067 18 com.apple.AppKit 0x00007fff88f3e226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454 19 com.encore.viacadprov10esd 0x0000000100641ac1 SYS_GetEvent(int, int, wchar_t, short, short, short) + 150 20 com.encore.viacadprov10esd 0x00000001005c2047 csiDialog::Manage() + 771 21 com.encore.viacadprov10esd 0x00000001001dbb43 DLG_MessageBox(short&, csiDialog, wchar_t const, wchar_t const, short) + 98 22 com.encore.viacadprov10esd 0x00000001001dba65 SYS_AlertDialog(short, wchar_t const, wchar_t const) + 133 23 com.encore.viacadprov10esd 0x000000010042dc17 INIU_Show_errno(wchar_t const) + 138 24 com.encore.viacadprov10esd 0x000000010042c608 iniu_CloseIni(_INICTRL, short) + 292 25 com.encore.viacadprov10esd 0x000000010042bdee INIU_PutStr(wchar_t const, wchar_t const, wchar_t const, wchar_t const, short) + 710 26 com.encore.viacadprov10esd 0x0000000100632a7f SYS_PutToken(wchar_t const, wchar_t const, wchar_t const) + 190 27 com.encore.viacadprov10esd 0x0000000100636d62 SYS_GetNodeId() + 218 28 com.encore.viacadprov10esd 0x00000001004c923d CsiBaseSecurity::GenNodeId() + 81 29 com.encore.viacadprov10esd 0x00000001006a915c CsiSecurityPunch::_GetInfo(SECURE_INFO&) + 14 30 com.encore.viacadprov10esd 0x00000001006a86ad CsiSecurityPunch::_IsAuthorized(csiDialog, wchar_t const) + 159 31 com.encore.viacadprov10esd 0x00000001004c80cd CsiBaseSecurity::IsAuthorized(csiDialog, wchar_t const) + 169 32 com.encore.viacadprov10esd 0x00000001003f7000 csi_main() + 1389 33 com.encore.viacadprov10esd 0x00000001007f53d4 -[CSIAppDelegate applicationDidFinishLaunching:] + 693 34 com.apple.CoreFoundation 0x00007fff8747abbc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12 35 com.apple.CoreFoundation 0x00007fff8747ab4f ___CFXRegistrationPost_block_invoke + 63 36 com.apple.CoreFoundation 0x00007fff8747aac7 _CFXRegistrationPost + 407 37 com.apple.CoreFoundation 0x00007fff8747a832 ___CFXNotificationPost_block_invoke + 50 38 com.apple.CoreFoundation 0x00007fff874375e2 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1922 39 com.apple.CoreFoundation 0x00007fff87436835 _CFXNotificationPost + 693 40 com.apple.Foundation 0x00007fff9864b17a -[NSNotificationCenter postNotificationName:object:userInfo:] + 66 41 com.apple.AppKit 0x00007fff89089355 -[NSApplication _postDidFinishNotification] + 297 42 com.apple.AppKit 0x00007fff890890bf -[NSApplication _sendFinishLaunchingNotification] + 203 43 com.apple.AppKit 0x00007fff88f43d99 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557 44 com.apple.AppKit 0x00007fff88f43843 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 250 45 com.apple.Foundation 0x00007fff9869972d -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290 46 com.apple.Foundation 0x00007fff986995a7 _NSAppleEventManagerGenericHandler + 102 47 com.apple.AE 0x00007fff99f9e261 aeDispatchAppleEvent(AEDesc const, AEDesc, unsigned int, unsigned char) + 531 48 com.apple.AE 0x00007fff99f9dfe8 dispatchEventAndSendReply(AEDesc const, AEDesc) + 31 49 com.apple.AE 0x00007fff99f9df04 aeProcessAppleEvent + 288 50 com.apple.HIToolbox 0x00007fff8710caf9 AEProcessAppleEvent + 55 51 com.apple.AppKit 0x00007fff88f3f290 _DPSNextEvent + 2245 52 com.apple.AppKit 0x00007fff88f3e226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454 53 com.apple.AppKit 0x00007fff88f32d80 -[NSApplication run] + 682 54 com.apple.AppKit 0x00007fff88efc368 NSApplicationMain + 1176 55 com.encore.viacadprov10esd 0x00000001006419ef main + 238 56 com.encore.viacadprov10esd 0x0000000100002b84 start + 52 Thread 1:: Dispatch queue: com.apple.libdispatch-manager 0 libsystem_kernel.dylib 0x00007fff91d9aefa kevent_qos + 10 1 libdispatch.dylib 0x00007fff8ce16165 _dispatch_mgr_invoke + 216 2 libdispatch.dylib 0x00007fff8ce15dcd _dispatch_mgr_thread + 52 Thread 2: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 3: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 4: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 5: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 6: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 7: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 8: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 9: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 10: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 11: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 12: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 13: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 14: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 15: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 16: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 17: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 18: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 19: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 20: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 21: 0 libsystem_kernel.dylib 0x00007fff91d9a5e2 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff98a93578 _pthread_wqthread + 1283 2 libsystem_pthread.dylib 0x00007fff98a91341 start_wqthread + 13 Thread 22: Thread 0 crashed with X86 Thread State (64-bit): rax: 0x0000000114088280 rbx: 0x0000000000000000 rcx: 0x0000000114003410 rdx: 0x000000000000001f rdi: 0x0000000114088280 rsi: 0x00007fff8999f8ab rbp: 0x00007fff5fbefbf0 rsp: 0x00007fff5fbefbb8 r8: 0x0000000000000000 r9: 0x0000000000000003 r10: 0x00007fff8999f8ab r11: 0x0000000000000000 r12: 0x0000000000000003 r13: 0x0000000114080670 r14: 0x00007fff8999f8ab r15: 0x00007fff9d41d4c0 rip: 0x00007fff9d41d4dd rfl: 0x0000000000010246 cr2: 0x0000000000000018 Logical CPU: 18 Error Code: 0x00000004 Trap Number: 14 Edited by user Saturday, October 29, 2016 5:07:56 PM(UTC) \| Reason: Not specified


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jwiede		#5 Posted : Saturday, October 29, 2016 5:24:02 PM(UTC)
Rank: Guest Joined: 10/29/2016(UTC) Posts: 4		Aha! Well, kinda, anyway. It turns out that I was able to drag the top-most undrawn (smaller) white rectangle out of the way, and expose at least one underlying dialog (see attached image). As noted, the topmost undrawn (smaller) white rect dialog is blocking everything else, and ending it causes all other dialogs onscreen to disappear followed by the crash I mentioned in my prior posting. File Attachment(s): UndrawnDialogsEtc01.png (3,755kb) downloaded 13 time(s). You cannot view/download attachments. Try to login or register.


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jwiede		#6 Posted : Saturday, October 29, 2016 5:43:21 PM(UTC)
Rank: Guest Joined: 10/29/2016(UTC) Posts: 4		Problem (sort of) RESOLVED! I went in and deleted the "/Users/Shared/.sysprefs.ini" file which was causing the underlying error dialog, and once I did that, the next time I restarted ViaCAD Pro 10 it came up with the expected registration dialog (and it appears doesn't need a separate serial number). After going through normal activation, everything now appears to launch and run as expected, as still does my ViaCAD Pro 9 install (at least on quick inspection), so apparently deleting the existing .sysPrefs.ini file has been thus far acceptable. So a few bug reports: 1. Specifically, ViaCAD Pro 10 on initial launch needs to better handle existence of admin-protected /Users/Shared/.sysPrefs.ini being present from prior ViaCAD Pro install (as in my case). More generally, devs need to understand that multiple simultaneous failure conditions can occur, and need to be able to accommodate multiple-failure situations than just putting up undrawn dialogs. 2. Email sent to customers after purchase is processed needs to CLEARLY state that no serial number will be needed (or else provide one in it), and that program will self-activate on first launch instead. How disaster recovery is supposed to be handled is still unclear. 3. Your Order Support website is missing product entries for "ViaCAD * v9" and "ViaCAD * v10" products, and clearly needs to be updated with them. If there's a formal process for me to file these as proper bug reports (or otherwise better way to report them), I'd be happy to do so. If so, please explain how, or point me at instructions? Not off to a great start with ViaCAD Pro v10, IMO, but hopefully some time with the new features will make me feel better! Edited by user Saturday, October 29, 2016 5:47:08 PM(UTC) \| Reason: Requested directions for how to file bugs properly.


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Tim Olson		#7 Posted : Saturday, October 29, 2016 6:27:05 PM(UTC)
Rank: Senior Member Joined: 2/2/2007(UTC) Posts: 5,447 Was thanked: 502 time(s) in 353 post(s)		Many thanks for the report. The screen shot really helps, checking into.... Did you happen to save a copy of the .ini file that you could send me? Mitch is using a newer build as he purchased PowerPack Pro which was released later. 1310 has mostly changes for PowerPack. We're working on another general update. I'll pass other comments off to Encore. >>If there's a formal process for me to file these as proper bug reports The link below will get you to Encore Technical Support, Encore's official support system. I'll tell Encore the Product needs to be updated, but tech support will still get the issue. http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=2820 For betas, the development team has a bug reporter. This is for software bugs in a beta build. This email and any example file gets cc'd to development and lands in one of my mailboxes. http://www.punchcadlabs.com/page10/page10.php Tim Edited by user Saturday, October 29, 2016 6:28:39 PM(UTC) \| Reason: Not specified
		Tim Olson IMSI Design/Encore


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