Hi

My english ist pretty bad, sorry!

Since September 26. I have installed the Trial Version of Viacad Pro 9 Mac. I worked a lot with this software and I'm happy with it. Today, I started the software again (trial period 5 days left) but after the successful start, I can not do anything. If I click on a tool in the tool window, nothing happens. If I close the empty document window, the software crashs. Then I realized that a newer Version is available (Build 1109). I downloaded and installed this newer version, but nothing changed.
Is there a possibility to do a clean install on Mac OS X? I really like to buy this software, but now I'm disappointed.

Greetings
Christian

Thank you very much, Tim!

But with this new software, the following crash happens immediately after clicking a tool in the tool window:

I think, Viacad has damaged something at my Mac OS X a few days ago, since it crashes many times heavily during rendering.




Process: ViaCAD Pro PowerPack [2123]
Path: /Applications/ViaCAD Pro PowerPack.app/Contents/MacOS/ViaCAD Pro PowerPack
Identifier: com.encore.viacadprov9
Version: 9.0.0 (1100)
Code Type: X86-64 (Native)
Parent Process: launchd [190]
Responsible: ViaCAD Pro PowerPack [2123]
User ID: 501

Date/Time: 2014-10-06 13:24:11.150 +0200
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 7B49B6BC-AAFB-5771-BBBA-0CC176FB14F5

Sleep/Wake UUID: 3F894943-B6D7-4E32-80A5-FC18475EF31D

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008

VM Regions Near 0x8:
-->
__TEXT 0000000100000000-0000000103673000 [ 54.4M] r-x/rwx SM=COW /Applications/ViaCAD Pro PowerPack.app/Contents/MacOS/ViaCAD Pro PowerPack

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.AppKit 0x00007fff943f86b1 -[NSView _setWindow:] + 116
1 com.apple.AppKit 0x00007fff9440ade5 -[NSControl _setWindow:] + 154
2 com.apple.AppKit 0x00007fff9440ac9e -[NSButton _setWindow:] + 48
3 com.apple.CoreFoundation 0x00007fff8d90b2f9 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 137
4 com.apple.CoreFoundation 0x00007fff8d90aa9f -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 319
5 com.apple.AppKit 0x00007fff94b3cc72 __21-[NSView _setWindow:]_block_invoke712 + 231
6 com.apple.AppKit 0x00007fff943f915f -[NSView _setWindow:] + 2850
7 com.apple.CoreFoundation 0x00007fff8d90b2f9 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 137
8 com.apple.CoreFoundation 0x00007fff8d90aa9f -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 319
9 com.apple.AppKit 0x00007fff94b3cc72 __21-[NSView _setWindow:]_block_invoke712 + 231
10 com.apple.AppKit 0x00007fff943f915f -[NSView _setWindow:] + 2850
11 com.apple.CoreFoundation 0x00007fff8d90b2f9 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 137
12 com.apple.CoreFoundation 0x00007fff8d90aa9f -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 319
13 com.apple.AppKit 0x00007fff94b3cc72 __21-[NSView _setWindow:]_block_invoke712 + 231
14 com.apple.AppKit 0x00007fff943f915f -[NSView _setWindow:] + 2850
15 com.apple.AppKit 0x00007fff9464fed9 -[NSWindow dealloc] + 1163
16 com.apple.AppKit 0x00007fff944015ea -[NSWindow release] + 193
17 com.apple.Foundation 0x00007fff8f4685bb __delayedPerformCleanup + 46
18 com.apple.CoreFoundation 0x00007fff8d939a37 CFRunLoopTimerInvalidate + 551
19 com.apple.CoreFoundation 0x00007fff8d93df64 __CFRunLoopDoTimer + 1220
20 com.apple.CoreFoundation 0x00007fff8d9af5aa __CFRunLoopDoTimers + 298
21 com.apple.CoreFoundation 0x00007fff8d8f96a5 __CFRunLoopRun + 1525
22 com.apple.CoreFoundation 0x00007fff8d8f8e75 CFRunLoopRunSpecific + 309
23 com.apple.HIToolbox 0x00007fff8dfc7a0d RunCurrentEventLoopInMode + 226
24 com.apple.HIToolbox 0x00007fff8dfc7685 ReceiveNextEventCommon + 173
25 com.apple.HIToolbox 0x00007fff8dfc75bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
26 com.apple.AppKit 0x00007fff943e224e _DPSNextEvent + 1434
27 com.apple.AppKit 0x00007fff943e189b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
28 com.apple.AppKit 0x00007fff943d599c -[NSApplication run] + 553
29 com.apple.AppKit 0x00007fff943c0783 NSApplicationMain + 940
30 com.encore.viacadprov9 0x0000000100002874 start + 52

Thread 1:
0 libsystem_kernel.dylib 0x00007fff927f0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98b38f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff98b3bfb9 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff927f1662 kevent64 + 10
1 libdispatch.dylib 0x00007fff972e1421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff972e1136 _dispatch_mgr_thread + 52

Thread 3:
0 libsystem_kernel.dylib 0x00007fff927f0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98b38f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff98b3bfb9 start_wqthread + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff927f0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98b38f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff98b3bfb9 start_wqthread + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff927eca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff927ebd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8d8f9f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8d8f9539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8d8f8e75 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00007fff9458205e _NSEventThread + 144
6 libsystem_pthread.dylib 0x00007fff98b37899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff98b3772a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff98b3bfc9 thread_start + 13

Thread 6:
0 libsystem_kernel.dylib 0x00007fff927f0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98b38f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff98b3bfb9 start_wqthread + 13

Thread 7:
0 libsystem_kernel.dylib 0x00007fff927f0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98b38f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff98b3bfb9 start_wqthread + 13

Thread 8:
0 libsystem_kernel.dylib 0x00007fff927f0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98b38f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff98b3bfb9 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000088 rcx: 0x0000000000000008 rdx: 0x0000000000000000
rdi: 0x000000011852e940 rsi: 0x00007fff94e28dd6 rbp: 0x00007fff5bffc840 rsp: 0x00007fff5bffc610
r8: 0x00000000000003ff r9: 0xfffffffee7ad136f r10: 0x000000010c91d960 r11: 0x00007fff7e323b98
r12: 0x000000011852e940 r13: 0x0000000000000002 r14: 0x0000000000000000 r15: 0x00000000000000a0
rip: 0x00007fff943f86b1 rfl: 0x0000000000010202 cr2: 0x0000000000000008

Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14

>>I now have created a new user on my Mac OS X and l logged in as this new user.

Each user has their own preferences. If you can Log in under the previous user, try opening Preferences and click the Factory All option. This will reset the user specific settings.

Tim

There is definitely a problem with the settings! After working several times with «ViaCAD Pro PowerPack», the immediately crash has occurred again.
After a «Factory All» in the Preferences and another crash, everything is fine again...

I will do this, Tim! Thank you!

Greetings
Christian