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Mac version of Via CAD 2D V9 - Software will not save.
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SteveSA  
#1 Posted : Friday, November 21, 2014 5:58:26 PM(UTC)
SteveSA

Rank: Junior Member

Joined: 11/21/2014(UTC)
Posts: 4
I recently bought Via CAD 2D V9 from Apples Australian App Store and Apple have just taken my A$50.
My problem is that I cannot save any work. Clicking on Save or Save As... from the FIle menu does not result in the expected dialog box.
Punch CAD mentions a registration dialog opening the first time the software is opened. I have not seen any such dialog after several start ups.
Is this applicable to the Mac version? There is a serial number in the About Via CAD window.
I sent a support request to Punch CAD but have not received a reply. I notice from reading some posts on this forum that there is some concern with the telephone number format for non US numbers possibly resulting in failure of the request.
Can any one help or suggest where and how I get help. Is there some aspect I have missed?
Needless to say I am not happy with this product at the moment.
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Tim Olson  
#2 Posted : Friday, November 21, 2014 9:53:16 PM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 502 time(s) in 353 post(s)
Hi Steve

>>Punch CAD mentions a registration dialog opening the first time the software is opened.

Mac App Store versions use Apple's App Store security and update system. There is no dialog box for registration.

>>does not result in the expected dialog box.

Can you send me a screen shot of what you are seeing for File : Save As?

For tech support, you can use this direct link below.

http://support.encore.co...frm.aspx?product_id=2820




Until we figure out what is going on, send me a private email and I'll get you going with ViaCAD 2D 1144.

Tim

Edited by user Friday, November 21, 2014 9:53:54 PM(UTC)  | Reason: Not specified

Tim Olson
IMSI Design/Encore
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Steve W  
#3 Posted : Saturday, November 22, 2014 2:19:23 PM(UTC)
Guest

Rank: Guest

Joined: 8/27/2014(UTC)
Posts: 394

Was thanked: 13 time(s) in 12 post(s)
Im in the same boat with Mac version- just bought off of Canadian App site - can't open or save files (no pop-up menu) - Very dissapointed , spent a bit more for higher end package and this is how it starts

[email protected]
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SteveSA  
#4 Posted : Saturday, November 22, 2014 10:52:15 PM(UTC)
SteveSA

Rank: Junior Member

Joined: 11/21/2014(UTC)
Posts: 4
Thanks to Tim who appears to have got me up and running with an updated version. A very quick resolution to my problem.

SteveSA
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