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Andrew Gray  
#1 Posted : Friday, May 1, 2015 5:38:23 PM(UTC)
Andrew Gray

Rank: Member

Joined: 4/18/2015(UTC)
Posts: 88
Man
Australia
Location: Australia

Thanks: 9 times

Hi
any support people look at this forum?
could you please answer this support reference number, it has been over a month

andrew

ref#536741:566462#ref
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Tim Olson  
#2 Posted : Friday, May 1, 2015 8:12:16 PM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 502 time(s) in 353 post(s)
Hi Andrew

Encore does not monitor the forum. I do not have access to the customer support data base.

If you need Encore technical support your best bet is to call or email using the info below.

Technical Support Phone :
312-470-1759
800-856-9601

EMail Technical Support
http://support.encore.co...frm.aspx?product_id=2820

If it is related to using the software, you can try posting in the forum, there are some very helpful folks here.

If you have not heard back in a month, I would try sending your request again.

Tim
Tim Olson
IMSI Design/Encore
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Andrew Gray  
#3 Posted : Monday, May 4, 2015 7:02:40 AM(UTC)
Andrew Gray

Rank: Member

Joined: 4/18/2015(UTC)
Posts: 88
Man
Australia
Location: Australia

Thanks: 9 times
Tim
Thanks but too late my trail has finished
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Tim Olson  
#4 Posted : Monday, May 4, 2015 3:22:26 PM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 502 time(s) in 353 post(s)
Hi Andrew
You can try the ViaCAD Pro beta. It is functional for 30 days.

http://www.punchcadlabs.com/page7/page7.php

Tim
Tim Olson
IMSI Design/Encore
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Andrew Gray  
#5 Posted : Monday, May 11, 2015 3:25:52 AM(UTC)
Andrew Gray

Rank: Member

Joined: 4/18/2015(UTC)
Posts: 88
Man
Australia
Location: Australia

Thanks: 9 times
Hi Tim

I filled in the online form, what happens now?
where do i get the download file?

thanks Andrew
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