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Shark FX9-SP1/2 can not perform Export or File Savings on El Capitan - On OSX Capitan Shark is more or less dead.
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Berry  
#1 Posted : Monday, October 5, 2015 3:44:06 PM(UTC)
Berry

Rank: Junior Member

Joined: 12/8/2014(UTC)
Posts: 5
Man
Germany
I have tested will all Versions of 9, but El Capitan immediately crashes Shark when attempting to save as or to export.
Tried on two machines, which I carelessly updated from Yosemite to El Capitane, dont do it.
In Yosemite all was fine. Hope Capitan will be tested by the development team soon.
I have to switch to windows now (for shark) to continue to work.
Hope the development team will look at near future for Capitane compatibility....
Berry
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Tim Olson  
#2 Posted : Monday, October 5, 2015 4:14:55 PM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 502 time(s) in 353 post(s)

Hi Berry
Looking at it now...
Tim
Tim Olson
IMSI Design/Encore
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Tim Olson  
#3 Posted : Monday, October 5, 2015 4:39:25 PM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 502 time(s) in 353 post(s)

Hi Berry

I cannot repeat this with Shark 9 on 10.11. I tried Save As and numerous export types. Does this repeat after a restart? Would it be possible to provide the crash log?

Tim
Tim Olson
IMSI Design/Encore
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Berry  
#4 Posted : Monday, October 5, 2015 5:01:59 PM(UTC)
Berry

Rank: Junior Member

Joined: 12/8/2014(UTC)
Posts: 5
Man
Germany
Hi Tim,
the crash of SFX occurs simply after save file as or when exporting to step
The version of SFX is 1168 with powerpack.
I am just checking also wether my Pathfinder (from Cocoa tech) is the deeper root cause...
Berry

crash report from my laptop is attached here below as crash-sfx9.txt
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crash-sfx9.txt (94kb) downloaded 5 time(s).

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Berry  
#5 Posted : Monday, October 5, 2015 5:21:57 PM(UTC)
Berry

Rank: Junior Member

Joined: 12/8/2014(UTC)
Posts: 5
Man
Germany
Hi Tim,
restarted without Pathfinder, still crashes.
Shark9 is also flooding the syslog with
06.10.15 01:16:13,060 Shark FX 9[462]: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,060 Shark FX 9[462]: CGContextSetStrokeColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,060 Shark FX 9[462]: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,061 Shark FX 9[462]: CGContextSetStrokeColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,077 Shark FX 9[462]: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,077 Shark FX 9[462]: CGContextSetStrokeColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,077 Shark FX 9[462]: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,077 Shark FX 9[462]: CGContextSetStrokeColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,094 Shark FX 9[462]: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,094 Shark FX 9[462]: CGContextSetStrokeColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,094 Shark FX 9[462]: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,094 Shark FX 9[462]: CGContextSetStrokeColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,111 Shark FX 9[462]: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,111 Shark FX 9[462]: CGContextSetStrokeColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,111 Shark FX 9[462]: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,112 Shark FX 9[462]: CGContextSetStrokeColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,129 Shark FX 9[462]: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,129 Shark FX 9[462]: CGContextSetStrokeColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,129 Shark FX 9[462]: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,129 Shark FX 9[462]: CGContextSetStrokeColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,146 Shark FX 9[462]: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,146 Shark FX 9[462]: CGContextSetStrokeColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,146 Shark FX 9[462]: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,146 Shark FX 9[462]: CGContextSetStrokeColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,163 Shark FX 9[462]: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,163 Shark FX 9[462]: CGContextSetStrokeColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,163 Shark FX 9[462]: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,163 Shark FX 9[462]: CGContextSetStrokeColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,180 Shark FX 9[462]: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,180 Shark FX 9[462]: CGContextSetStrokeColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
06.10.15 01:16:13,180 Shark FX 9[462]: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

Berry
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Tim Olson  
#6 Posted : Tuesday, October 6, 2015 10:43:05 AM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 502 time(s) in 353 post(s)
Hi Berry

>> CGContextSetFillColorWithColor: invalid context 0x0.

I put the software project on 10.11 last night and did some testing and debugging. I was able to track down and correct the messages going into the console.

I have not been able to get the app to crash with save or export.

From your crash report, it appears to crash inside the Mac OS File Navigation dialog box. The is a procedure Apple provides developers to call to display a file dialog box. The call stack shows the crash to be related to loading fonts. Anything unusual with your font library? Maybe it is a file issue where repair permissions may fix.

Right now the only repeatable issue on 10.11 is Shift Select Multiple with the ambiguity dialog. Still tracking down what's different about 10.11 and this tool.

I'm going to private email you FX 1170 with the console correction. Also just to make sure we're comparing the same build on 10.11.

Tim

Tim Olson
IMSI Design/Encore
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Berry  
#7 Posted : Wednesday, October 7, 2015 3:52:39 AM(UTC)
Berry

Rank: Junior Member

Joined: 12/8/2014(UTC)
Posts: 5
Man
Germany
>From your crash report, it appears to crash inside the Mac OS File Navigation dialog box. The is a procedure Apple provides developers to call to display a file dialog box. The call stack shows the crash to be related to loading fonts. Anything unusual with your font >library? Maybe it is a file issue where repair permissions may fix.


Dear Tim,
Thanks a lot, you are correct with the fonts:
Clearing font caches was not enough, I took Tinkertools by Bresik to reset and reallocate system fonts
and perform all cleaning and repair procedures with Tinkertools System, that did it, Shark works fine.
Thanks again for your immediate and prompt help,
best regards
Berry
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Tim Olson  
#8 Posted : Wednesday, October 7, 2015 2:32:11 PM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 502 time(s) in 353 post(s)
>>I took Tinkertools by Bresik to reset and reallocate system fonts
>>and perform all cleaning and repair procedures with Tinkertools System, that did it, Shark works fine.

Excellent! I"m going to forward your resolution over to tech support in case anyone else comes across this issue.

Tim
Tim Olson
IMSI Design/Encore
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