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Craig  
#1 Posted : Wednesday, January 20, 2016 3:06:09 AM(UTC)
Craig

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I have submitted this issue a number of times and have been told it is my system, well that’s totally incorrect, I have recreated this bug on 3 different Windows 10 systems.

Flashing screens and images disappearing happen frequently if you do any amount of serious work with Shark.
How can the outline of an image be present but the image disappears???

I have a Blender file that has over 30 images in it and not once have I had a flashing screen or a crash because of time or images, yet Shark cannot go 1 hour without flashing screens and images disappearing!!!!!!!!!!!!!!!!!!!!!!
Tim Olson  
#2 Posted : Wednesday, January 20, 2016 10:49:03 AM(UTC)
Tim Olson

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Hi Craig

>>How can the outline of an image be present but the image disappears???

Sounds like OpenGL driver is not displaying the image as a texture.


I forwarded the post over to tech support to see if they have any ideas.


Tim
Tim Olson
IMSI Design/Encore
Tim Olson  
#3 Posted : Wednesday, January 20, 2016 12:01:01 PM(UTC)
Tim Olson

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Hi Craig

Tech support said that generally flashing screens are related to the video card/driver. They also mentioned that when you upgrade to Windows 10, the video driver that comes by default is not necessary the latest from the vendor. If you go to the manufacturer's website and manually update your driver you will then have the most current driver.

If you type DXDiag in the search bar and go into the Dx diagnostics tool, save this info and send to me. I'll forward to Todd/tech support and he will see if he can see anything unusual.

Tim
Tim Olson
IMSI Design/Encore
Craig  
#4 Posted : Thursday, January 21, 2016 1:43:39 AM(UTC)
Craig

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Originally Posted by: Tim Olson Go to Quoted Post
Hi Craig

Tech support said that generally flashing screens are related to the video card/driver. They also mentioned that when you upgrade to Windows 10, the video driver that comes by default is not necessary the latest from the vendor. If you go to the manufacturer's website and manually update your driver you will then have the most current driver.

If you type DXDiag in the search bar and go into the Dx diagnostics tool, save this info and send to me. I'll forward to Todd/tech support and he will see if he can see anything unusual.

Tim


Hi Tim,

there is no doubt that this is a Shark problem, I have recreated it on 3 different machines, all have the latest drivers and all have different video cards.
Then there is the fact that you all keep on ignoring, no other program has done it, from Blender to Design Spark Mechanical to Rhino, Spaceclaim and a number of others that I have tested on these machines.

They all run as sweet as can be, I have not had Blender or any other program crash on any of these machines in the last 15 months, it is a Shark problem.
Craig  
#5 Posted : Thursday, January 21, 2016 2:11:58 AM(UTC)
Craig

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Hi again Tim,

I wanted to make sure your tech support understands that this is not a machine problem, the attached image was rendered in Blender.
There are 17 images in that scene, not one flashing screen, not one crash, not one Blender has stopped working box, yet Shark does it when I use 1 image on the same machine!
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Tim Olson  
#6 Posted : Thursday, January 21, 2016 11:24:06 AM(UTC)
Tim Olson

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Hi Craig

Would it be possible for me and tech support to get this file and try this on our machines?

Tim
Tim Olson
IMSI Design/Encore
Craig  
#7 Posted : Thursday, January 21, 2016 4:09:18 PM(UTC)
Craig

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Hello Tim,

I always delete the ones it happens to, I will get a new one done for you and send it over via your email, it takes about 45 minutes for it to start happening.
Tim Olson  
#8 Posted : Thursday, January 21, 2016 4:28:16 PM(UTC)
Tim Olson

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>>t takes about 45 minutes for it to start happening.


Ok. I have some regression tools that I can set up to do random operations on the file for long durations.

Tim
Tim Olson
IMSI Design/Encore
Craig  
#9 Posted : Friday, January 22, 2016 1:30:35 AM(UTC)
Craig

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Hi Tim,

your reply actually highlighted something I think is responsible for the developers not knowing what is wrong with the program they are developing.
I have no twitter, facebook or any other social media account, so when I work....................I work.

I have run many development centres and laboratories at universities and there is a common thread running through the world these days, people cannot concentrate on what they are doing for more than 15 minutes.

“Ok. I have some regression tools that I can set up to do random operations on the file for long durations.”

45 minutes is not a long duration Tim, sometimes I go 3 or 4 hours in one sitting and this is why I find the problems and the answers to what is causing the problems.
My last on site contract was with the world’s largest marketing company, I told them to stop all this twitter and facebook rubbish at work.
They did not listen and now their share price is in the sewage pit, they will be closed by the end of 2016.

We have people coming out of universities after 4 years of using Solidworks, they then take 7.5 hours to create 5 simple manufacturing drawings that I had to put through the shredder because they were not fit for the machine shop.
It took me less than an hour to output them with Shark from scratch.

If companies want to stop the slide into the abyss they have to stop this social media rubbish and start making people do their jobs.
People actually think they have a right to put their hands in customer’s pockets and then hang about on facebook while the customer tells them what wrong with their product!!!!!!!!!!!!!

Bill Gates and Microsoft started it but it is coming to a screeching halt as Microsoft realised and that’s why they started giving Windows 10 away, they realised the gravy train is over.
GARLIC  
#10 Posted : Friday, January 22, 2016 5:23:47 AM(UTC)
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Well spoken, Craig !

Best wishes !!!
thanks 1 user thanked GARLIC for this useful post.
Craig on 1/23/2016(UTC)
Tim Olson  
#11 Posted : Friday, January 22, 2016 10:35:57 AM(UTC)
Tim Olson

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Without an example file with steps to repeat it is unfortunately difficult to track down.

Tim
Tim Olson
IMSI Design/Encore
Craig  
#12 Posted : Saturday, January 23, 2016 2:22:15 AM(UTC)
Craig

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I have submitted these blank images files on at least two occasions Tim and did not hear anything back.
I cannot get it to happen now as build 1164 has started crashing frequently on undo and redo, this did not happen on 1162
I have only had it happen when mesh modelling, it has not happened when I am using solids or surfaces.

People may think this is a new thing but Shark has always had a problem with undo and redo, when using groups objects have always disappeared and reappeared in other places that they never visited in the first place.
At the moment when the gripper goes really small and I use the undo command, the gripper will return to normal size!

Then there are the attached images, the Hellcat body is turning out to be a nightmare to complete because Shark keeps crashing on undo.
Look at the attached screenshots, when Shark crashed I had saved the file at least 4 times as 1 and 2 but they do not show up in the recent files list after the crash, all saves were lost on the file that crashed and the work has to be done again.

The strange thing about this is that if undo was used twice, Windows shows the Shark has stopped responding box twice, how can that happen?
If Shark has stopped working surely the second undo command cannot be recorded?
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