logo
NOTICE:  This is the new PunchCAD forum. You should have received an email with your new password around August 27, 2014. If you did not, or would like it reset, simply use the Lost Password feature, and enter Answer as the security answer.
Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
Serial number problem
Options
Go to last post Go to first unread
Previous Topic Next Topic
fzahn  
#1 Posted : Friday, March 18, 2016 8:44:46 AM(UTC)
fzahn

Rank: Guest

Joined: 3/16/2016(UTC)
Posts: 2

Thanks: 1 times
Hi,

i bought Viacad 9 Pro from Avanquest and got it delivered as boxed product on CD. With this product I got a serial number, which I need to enter to activate the product.
After doing this, I can update the Viacad to the newest build via "Help -> Current version". There I can download german version, french version and english version. Only for the english version the newest build is available.
I would prefer to have the english version, because of two reason:
1. I prefer software in original-language
2. newer build

Unfortunately my serial number seems only to work for the german version.
Can this be changed? Can I get a serial number for the english version?
I do not really understand, why I should only be able to use the german version

Thanks for your help

Regards
Florian
Back to top
Tim Olson  
#2 Posted : Friday, March 18, 2016 11:52:16 AM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 502 time(s) in 353 post(s)
Hi Florian

I would recommend contacting Encore Tech Support and ask if they can provide you with a serial number for the English build. If there is a particular correction in the newer build that you need access to, that might help.

FYI, the development team is scheduled to create another update for the German builds shortly.

Tim

Edited by user Friday, March 18, 2016 11:52:50 AM(UTC)  | Reason: Not specified

Tim Olson
IMSI Design/Encore
Back to top
thanks 1 user thanked Tim Olson for this useful post.
fzahn on 3/18/2016(UTC)
fzahn  
#3 Posted : Saturday, March 19, 2016 9:05:51 AM(UTC)
fzahn

Rank: Guest

Joined: 3/16/2016(UTC)
Posts: 2

Thanks: 1 times
Hi Tim,

they could help me with my issue.
Great customer support :)

Regards
Florian
Back to top
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Powered by YAF.NET 2.1.2 | YAF.NET © 2003-2024, Yet Another Forum.NET