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javg  
#1 Posted : Friday, May 20, 2016 3:55:01 AM(UTC)
javg

Rank: Guest

Joined: 10/27/2015(UTC)
Posts: 13

Thanks: 1 times
Although my ViaCAD V9 worked the last two years quite well, suddenly the program became very unstable.
After lot of searching for the reason I decided to re-install the program (on the same computer).
However a "fingerprint" screen appears, asking for the acitivation-key.
I thought I could use my old/original license key (done in may 2014).
This does not work.
Also re-intalling my V7 on this computer is impossible.
So now I lost my ViaCAD, and have to buy a new one.
You will understand that is not my intention.
And resort to another program.
A pitty, I was quite content with ViaCAD


Javg
Craig  
#2 Posted : Friday, May 20, 2016 6:39:28 AM(UTC)
Craig

Rank: Senior Member

Joined: 2/26/2009(UTC)
Posts: 383

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I think you just need to register it again.
Tim Olson  
#3 Posted : Friday, May 20, 2016 9:38:52 AM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

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>>So now I lost my ViaCAD, and have to buy a new one.

Encore technical support should be able to help you out. You will need to contact them though as they do not monitor the forum.

Tim
Tim Olson
IMSI Design/Encore
javg  
#4 Posted : Saturday, May 21, 2016 8:02:55 AM(UTC)
javg

Rank: Guest

Joined: 10/27/2015(UTC)
Posts: 13

Thanks: 1 times
I tried already that, but up till now mailing to Encore is not very succesfull.
I don'n expect much real help from them.


jdi000  
#5 Posted : Saturday, May 21, 2016 8:10:21 AM(UTC)
jdi000

Rank: Administration

Joined: 7/29/2007(UTC)
Posts: 1,862
United States

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Was thanked: 87 time(s) in 81 post(s)
Hi javg

What link did you send email too?

Regards

Jason
Windows 11, 10
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