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So what’s actually happening?
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Craig  
#1 Posted : Thursday, June 23, 2016 11:29:09 PM(UTC)
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No postings by the hierarchy here for quite some time and their main vendor has not updated their site for a couple of months?
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magicart  
#2 Posted : Friday, June 24, 2016 2:58:42 AM(UTC)
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I've noticed that too...
I suppose they are busy because of v10 future release...

Magicart
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Craig  
#3 Posted : Friday, June 24, 2016 4:18:57 AM(UTC)
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I like your optimism Magic, I doubt there will be a V10 though, it looks like this place has been abandoned.
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magicart  
#4 Posted : Friday, June 24, 2016 8:35:44 AM(UTC)
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So you suggest the Shark's story is almost over? It would be sad :-(

Maybe holidays? :-)

Magicart
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L. Banasky  
#5 Posted : Friday, June 24, 2016 12:30:34 PM(UTC)
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This has happened a couple times before, hopefully they are busy
on updates.
Larry
http://forum.punchcad.co...sts&t=4252#post10550
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Craig  
#6 Posted : Friday, June 24, 2016 11:39:12 PM(UTC)
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Maybe they are fixing all the bugs and then they are going to give all the valued customers who have been Beta testing and paying them money an updated free build where everything works?
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3dup  
#7 Posted : Saturday, June 25, 2016 1:51:52 AM(UTC)
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Yes I asked the same 2 weeks ago in the beta room.

I have some bad feeling with it, we have complained long time now over all the bug. Every time they fix one bug they open a new bug. Maybe it is going too complex to handle this project with only one master developer. It is a complex software there have bee strong for long time, but i think the software is made in "blocks" and a lot of "ad hoc" programming for closing bugs. I have pointed it out many times, they miss a real time schedule and a prof. bug system to handle all this. Therefore my fear it they are losing their grip on it, or do not see a business case any more in it.

I hope not it will end with here?
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Craig  
#8 Posted : Saturday, June 25, 2016 11:44:53 PM(UTC)
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Yes it’s not a good way to run an operation but then American and British customer service has always been terrible, they shout about the customer being #1 but in reality it’s all just talk.
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magicart  
#9 Posted : Sunday, June 26, 2016 3:36:25 AM(UTC)
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In my opinion the most of bugs appeared after they adapted software into 64 bit. Maybe they should write a whole software again, but this means a thousands hours of work and I don't think someone will decide to do it. I've also noticed the company has a problem in a cooperation with Spatial - all bugs with mts remains not fixed - maybe Dassault systems do not treat Punch! so seriously, I don't know. The Shark's bugs is the only reason I would decide to say goodbye Punch! someday and start learning IronCad or KeyCreator. I hope it will never happen.

Magicart
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jdi000  
#10 Posted : Sunday, June 26, 2016 3:55:47 AM(UTC)
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I'm my opinion there has been alot happening besides the move to 64bit.

Remember apple had large changes to operating system.

The addition of all the power pack tools

Remember this software is written to run on both Mac and PC and it incorporates many many technologies. Which makes it almost impossible to find or test for every scenario.

Finding issues and reporting is not that difficult and they all get addressed.

Rather look at it as the glass is half full vs empty.

Jason
Windows 11, 10
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Craig  
#11 Posted : Sunday, June 26, 2016 5:47:04 AM(UTC)
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People are focusing on bugs when they are in reality a very small part of the problem, the way the customer is treated is the main problem. Many software companies not only continue to do it but they actually think there is nothing wrong with what they are doing.

I browsed the Rhino forum this morning and one of the members questioned the hierarchies statement. A big shot for McNeel jumped in and told the person something like “well if you don't like it ask for a refund”, the thing was that the person was right in what they said.

Here is the software industries business model,

You buy our software
You give us endless bug reports, of which many are never addressed
You pay some more money to upgrade to the next version which is not ready for commercial use by any stretch of the imagination.
You give us more bug reports
And so on

There seems to be a remarkable lack of accountability in the software industry, to put this in perspective a woman in my town was given a £750 fine and an 18 month suspended jail sentence for lying about using her car for carpooling.

Now how does that compare to selling people Alpha and Beta software under the banner of commercial?

Since I was told “you don't know what you are doing, it's not the software”, I went on a mission to find out exactly what was going on in the CAD/modelling software industry and I have been shocked by what I have found.

Edited by user Sunday, June 26, 2016 5:48:21 AM(UTC)  | Reason: Not specified
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matso on 8/27/2016(UTC)
MaiFy  
#12 Posted : Sunday, June 26, 2016 6:02:35 AM(UTC)
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My 2 cents
Sales help fund development.
By Bad mouthing a product constantly, kills sales and consequently dries up development funds.
Constant berating saps a persons soul no matter how level headed they are and destroys motivation.
They are not working for fun alone.
Potential purchasers tend to peruse forums to get a feel for a company and product usability.
This is a very versatile software that most users seem to report as real value for money, has subtle but very often workaround-able bugs but/and they still prefer to use it over other comparable or costlier programs and when the bugs are reported (if its doable or major seem to get fixed)
If this program has been developed by 1 or 2 persons they have done a remarkable and fantastic job and they are obviously exceptional.
(I would have expected a team of coding experts like adobe or Autocad with a price tag to match)
I am only surmising and have not one iota of knowledge of the inner workings of Punch or what they are doing but IMHO if you wish to see further development I would encourage you tell all your friends about the virtues of Viacad or Shark and get them to buy it.
I also admire the Punch team for the openness and fairness with which they allow the forum to operate.

I for one find Shark has been of great assistance to my business, has paid for itself many times over, and would encourage any interested potential users to buy it.
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posh.de on 6/29/2016(UTC), macnavi on 7/6/2016(UTC)
Claus  
#13 Posted : Sunday, June 26, 2016 11:47:52 PM(UTC)
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Originally Posted by: MaiFy Go to Quoted Post
My 2 cents
Sales help fund development.
By Bad mouthing a product constantly, kills sales and consequently dries up development funds.
Constant berating saps a persons soul no matter how level headed they are and destroys motivation.
They are not working for fun alone.
Potential purchasers tend to peruse forums to get a feel for a company and product usability.
This is a very versatile software that most users seem to report as real value for money, has subtle but very often workaround-able bugs but/and they still prefer to use it over other comparable or costlier programs and when the bugs are reported (if its doable or major seem to get fixed)
If this program has been developed by 1 or 2 persons they have done a remarkable and fantastic job and they are obviously exceptional.
(I would have expected a team of coding experts like adobe or Autocad with a price tag to match)
I am only surmising and have not one iota of knowledge of the inner workings of Punch or what they are doing but IMHO if you wish to see further development I would encourage you tell all your friends about the virtues of Viacad or Shark and get them to buy it.
I also admire the Punch team for the openness and fairness with which they allow the forum to operate.

I for one find Shark has been of great assistance to my business, has paid for itself many times over, and would encourage any interested potential users to buy it.


so well written, I agree 100%. If I was the developer I would stop reading the forum to protect myself against the constant bashing. The truth is that I would be completely lost if development stopped, Shark FX is my workhorse and I would recommend it to anyone who care to listen. Not because it's perfect but because it's simply the best overall solution out there for my needs. Let's change the tone, please.

Claus
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posh.de on 6/29/2016(UTC)
murray  
#14 Posted : Monday, June 27, 2016 1:28:05 AM(UTC)
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I started learning how to use ViaCAD 2D3D V5 around 2007. Since then I've bought about seven seats up to FX9 and PPP. I've profited from all of them and benefited from the additional tools that each version and upgrade has given me. Specific complaints are one thing, ideological whinging about customer service in general is tedious white noise.

Edited by user Monday, June 27, 2016 1:31:13 AM(UTC)  | Reason: Not specified
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posh.de on 6/29/2016(UTC)
magicart  
#15 Posted : Monday, June 27, 2016 2:29:39 AM(UTC)
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Hello everyone,

I think You're right!! Maybe I'm too grumpy lately because a few bugs made me angry. To be fair: Shark FX is a software whereby 3D modeling is a real pleasure - fast and ergonomic. Long life for Shark!!!

Magicart
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jlm  
#16 Posted : Monday, June 27, 2016 7:06:23 AM(UTC)
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Originally Posted by: Craig Go to Quoted Post
No postings by the hierarchy here for quite some time and their main vendor has not updated their site for a couple of months?


Please, post a good bug with details and file, and you'll see Tim coming in a minute... :-)
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Craig  
#17 Posted : Monday, June 27, 2016 11:21:57 PM(UTC)
Craig

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Originally Posted by: murray Go to Quoted Post
I started learning how to use ViaCAD 2D3D V5 around 2007. Since then I've bought about seven seats up to FX9 and PPP. I've profited from all of them and benefited from the additional tools that each version and upgrade has given me. Specific complaints are one thing, ideological whinging about customer service in general is tedious white noise.



That's hilarious, do you people understand what fraud is? We will get the software and the planet we deserve, why do you think this world is in such a bad state?

These people have been committing fraud for over 2 years and probably a whole lot longer, you cannot sell 9 carat gold as 18 carat and you cannot sell Alpha software as Commercial, so it's a little more than “ideological whinging about customer service”.
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matso on 8/27/2016(UTC)
Craig  
#18 Posted : Monday, June 27, 2016 11:25:49 PM(UTC)
Craig

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Originally Posted by: jlm Go to Quoted Post
Originally Posted by: Craig Go to Quoted Post
No postings by the hierarchy here for quite some time and their main vendor has not updated their site for a couple of months?


Please, post a good bug with details and file, and you'll see Tim coming in a minute... :-)


Well I submitted countless bug reports for V8 and guess what, they never fixed them despite customers paying money and then submitting bug reports, they moved on to V9 instead!
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Craig  
#19 Posted : Monday, June 27, 2016 11:30:17 PM(UTC)
Craig

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Originally Posted by: Claus Go to Quoted Post
Originally Posted by: MaiFy Go to Quoted Post
My 2 cents
Sales help fund development.
By Bad mouthing a product constantly, kills sales and consequently dries up development funds.
Constant berating saps a persons soul no matter how level headed they are and destroys motivation.
They are not working for fun alone.
Potential purchasers tend to peruse forums to get a feel for a company and product usability.
This is a very versatile software that most users seem to report as real value for money, has subtle but very often workaround-able bugs but/and they still prefer to use it over other comparable or costlier programs and when the bugs are reported (if its doable or major seem to get fixed)
If this program has been developed by 1 or 2 persons they have done a remarkable and fantastic job and they are obviously exceptional.
(I would have expected a team of coding experts like adobe or Autocad with a price tag to match)
I am only surmising and have not one iota of knowledge of the inner workings of Punch or what they are doing but IMHO if you wish to see further development I would encourage you tell all your friends about the virtues of Viacad or Shark and get them to buy it.
I also admire the Punch team for the openness and fairness with which they allow the forum to operate.

I for one find Shark has been of great assistance to my business, has paid for itself many times over, and would encourage any interested potential users to buy it.


so well written, I agree 100%. If I was the developer I would stop reading the forum to protect myself against the constant bashing. The truth is that I would be completely lost if development stopped, Shark FX is my workhorse and I would recommend it to anyone who care to listen. Not because it's perfect but because it's simply the best overall solution out there for my needs. Let's change the tone, please.

Claus


Or they could up their game and actually give the customers what they pay for, but in this politically correct pathetic facebook world that does not seem to be an option.
They are lucky that this site is an Apple predominant forum, if it were a Microsoft or Linux forum they would have been destroyed in the first week of V9.

Edited by user Monday, June 27, 2016 11:32:31 PM(UTC)  | Reason: Not specified
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matso on 8/27/2016(UTC)
Claus  
#20 Posted : Tuesday, June 28, 2016 12:35:38 AM(UTC)
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I remember being quite angry when v9 was introduced because it was not ready for release. But things have progressed. One option is to be angry, another option is to accept the fact that every piece of software has flaws. For years the Danish voice in the tomtom navigation said "left" in stead of "right" in certain situations - which is a pretty huge bug for a navigation app. Keyshot does not save camera camera positions when some preference is turned on and it crashes on start every 5 times and on every 5 quits. Rhino has strange input fields that requires many clicks to activate and if you play with the cage edit tools long enough the numbers you input get switched around randomly. Maxwell Render had for years a bug with translate and transform that would send objects flying into deep space and undo would not bring them back. And dont get me started on Adobe apps...

All this can drive you crazy or you can take the zen approach, make sure auto save is activated, quit the app whenever you close a file, remove links from objects that don't need them etc. I remember a fellow designer talking about Alias Studio some years ago descriping it "she's a touchy lady" as opposed to rock solid I guess. It's another way to put it.

Claus
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thanks 3 users thanked Claus for this useful post.
GARLIC on 6/28/2016(UTC), ch_hallauer on 6/28/2016(UTC), posh.de on 6/29/2016(UTC)
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