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17b  
#1 Posted : Monday, October 10, 2016 1:15:05 PM(UTC)
17b

Rank: Junior Member

Joined: 12/27/2014(UTC)
Posts: 13
Germany
Hi,
i purchased a ViaCAD 9 pro Version last Year and worked with it several Months without Problems.
Now i had to install it again because i had to reinstall my complete computer. First i got a "Fingerprint mismatch" Error after installing it. The german "Support" told me to delete the Program using a Third Party Software called "Revo", download a trial Version from the official Downloadpage and reinstall the Program. I did as i was told and got a message, that the Program can not be activated because there are no current Activations. I sent a screenshot to the "Support" Team and got as solution for my problem the same answer as the day before, i shall download a trial Version from the Downloadpage.
I can hardly understand why it is impossible to install this Program. The Hardware didnt changed since i purchased the key and it worked till now.
I havent got an answer since Thursday from the german "Support" and i am really pi..ed. I cant use the Program since several Weeks. This is not a cracked Version nor do i have a stolen Key.

Does anybody have a solution for me?

Regards
Stefan
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horst.w  
#2 Posted : Monday, October 10, 2016 2:38:59 PM(UTC)
horst.w

Rank: Senior Member

Joined: 12/21/2014(UTC)
Posts: 209
Germany

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Was thanked: 26 time(s) in 22 post(s)
Welche Version hast Du?

Die ausgelieferte Version vom Sommer / Herbst 2015 hat sich nicht installieren lassen, ich hatte von Avanquest einen neuen Download-Link bekommen, dann funktionierte alles.

ViaCADPro9_DE.exe

oder

ViaCADPro9_1166_ESD_DE_YDRM.exe

Horst


Kundenkonto hast Du? -siehe Bild -

Edited by user Monday, October 10, 2016 2:49:25 PM(UTC)  | Reason: attach pic

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ViaCAD 9 Pro german + ViaCAD 10 Pro & PowerPack + ViaCAD 11, Win7Prof 64 Bit upgraded to Win 10 64 Bit
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17b  
#3 Posted : Monday, October 10, 2016 3:46:40 PM(UTC)
17b

Rank: Junior Member

Joined: 12/27/2014(UTC)
Posts: 13
Germany
Ich habe die genommen, die mir Avanquest selbst vorgeschlagen hat:
http://www.viacadsoftware.de/jetzt-kaufen/

Dann die Version unter "jetzt testen". Es ist die "ViaCADPro9_1181_YDRM_AMZ_DE". Ich hatte auch noch ne ältere Version ausprobiert die definitiv beim letzten Mal lief. Funktioniert aber auch nicht mehr mit meinem Key. Den Key spiele ich immer mit copy/paste aus der Originalmail ein, also auch keinen Vertipper.

Ich finde es sehr nervig immer nur mit vorgefertigten Mails abgespeist zu werden. Bei Freeware mag das ja sein, aber nicht wenn man die Software original gekauft hat. Und wenn sich dann der "Support" garnicht mehr meldet ist das nur noch eine Frecheit.

Kundenkonto hab ich natürlich.

Gruß
Stefan

Edited by user Monday, October 10, 2016 3:47:54 PM(UTC)  | Reason: Not specified
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horst.w  
#4 Posted : Tuesday, October 11, 2016 11:02:28 AM(UTC)
horst.w

Rank: Senior Member

Joined: 12/21/2014(UTC)
Posts: 209
Germany

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Was thanked: 26 time(s) in 22 post(s)
... dann habe ich nur noch 1 Idee:
Die EXE.-Datei nicht mit Doppelklick starten, sondern rechte Mousetaste und "Starten als Administrator" wählen, auch wenn es (wie bei mir) nur einen Nutzer gibt, der eigentlich automatisch Admin sein sollte. Das hatte auch schon geholfen.

Good luck!

Horst
ViaCAD 9 Pro german + ViaCAD 10 Pro & PowerPack + ViaCAD 11, Win7Prof 64 Bit upgraded to Win 10 64 Bit
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17b  
#5 Posted : Tuesday, October 11, 2016 2:04:24 PM(UTC)
17b

Rank: Junior Member

Joined: 12/27/2014(UTC)
Posts: 13
Germany
Das war auch eine der Vorgaben seitens des tollen "Supports". Bringt nichts. Vielleicht sollte ich mich mal direkt an Tim Olson wenden.
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Tim Olson  
#6 Posted : Tuesday, October 11, 2016 2:22:14 PM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 502 time(s) in 353 post(s)
Hi Stefan

The DRM monitors the number of installs. It sounds like it triggered a flag for number of installs. I do not have access to the DRM, as Encore adds it to the product. I would suggest contacting Encore support. This will get you to Todd who should be able to fix this issue for you. I'll forward him your post and email address as well.


http://support.encore.co...frm.aspx?product_id=2820



Tim

Edited by user Tuesday, October 11, 2016 2:23:08 PM(UTC)  | Reason: Not specified

Tim Olson
IMSI Design/Encore
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17b  
#7 Posted : Tuesday, October 11, 2016 6:41:43 PM(UTC)
17b

Rank: Junior Member

Joined: 12/27/2014(UTC)
Posts: 13
Germany
Hi Tim,
thanks for your fast answer.
I mailed my problem to Todd, hope he can help me.

Best Regards
Stefan
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Tim Olson  
#8 Posted : Tuesday, October 11, 2016 8:24:39 PM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 502 time(s) in 353 post(s)

Todd said he's on the lookout for the support ticket.

Tim
Tim Olson
IMSI Design/Encore
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