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Can't Start ViaCad Pro V10
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HarveyC  
#1 Posted : Friday, November 4, 2016 4:52:01 AM(UTC)
HarveyC

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Joined: 5/4/2015(UTC)
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Its been running OK on my Windows 10 64 bit System since I purchased the upgrade from V9 in the middle of October. but this morning, when I try to start it it comes up with a message box the with the title 'Critical Error' and the message 'Build Image is Too Old'.
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HarveyC  
#2 Posted : Friday, November 4, 2016 8:04:36 AM(UTC)
HarveyC

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Just in case anyone else gets this problem. Tod at Encore Support informs me that there is a problem with the original build, and gave me a link to a newer one that fixed the problem.

Harvey

Edited by user Friday, November 4, 2016 8:05:17 AM(UTC)  | Reason: Not specified
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Tim Olson  
#3 Posted : Friday, November 4, 2016 10:46:48 AM(UTC)
Tim Olson

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Yes if anyone sees this message please contact Todd at Encore Tech Support.
Tim
Tim Olson
IMSI Design/Encore
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xMack  
#4 Posted : Saturday, November 5, 2016 1:50:01 PM(UTC)
xMack

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I received the same message this morning for ViaCad Pro v10 that I purchased a couple of weeks ago. Unfortunately tech support is not available on weekends. Anyone know of any workaround to get me through the weekend? I hate to waste an entire weekend.
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L. Banasky  
#5 Posted : Saturday, November 5, 2016 3:50:54 PM(UTC)
L. Banasky

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Download the Beta, and use it until Monday.
http://www.masterviacad.com/
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thanks 1 user thanked L. Banasky for this useful post.
xMack on 11/5/2016(UTC)
armand  
#6 Posted : Sunday, November 13, 2016 4:27:46 AM(UTC)
armand

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Joined: 10/15/2016(UTC)
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Hello, I installed ViaCad V10 (upgrade from V8) on windows 10 64 bit but it does not work whit an error message "Built image is too old"
how should I proceed?
thank you so much
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HarveyC  
#7 Posted : Monday, November 14, 2016 10:06:04 AM(UTC)
HarveyC

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Send an email to Encore Support and explain the problem. They will send you a link to a newer build which will sort it out. (see Tim's response above).

Harvey
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RaL  
#8 Posted : Saturday, November 19, 2016 5:19:52 PM(UTC)
RaL

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That's total BS !!!

It's weekend here now, and I run in the same problem.

Why I don't get some weeks ago a "I'm so sorry-Email" with the download link for the actual version.

Mybe a bugfix version to fix some issues too.

But, this could named as professional behavior.
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Tim Olson  
#9 Posted : Sunday, November 20, 2016 2:37:45 PM(UTC)
Tim Olson

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Free free to private email me. There is an option in the forum to send email.

I check my mail on the weekends and odd hours. However, I do not access to the Encore customer base so you will need to send me a copy of your receipt before I can send one a build from development.

Tim
Tim Olson
IMSI Design/Encore
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