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TruggyDriver69  
#1 Posted : Wednesday, March 22, 2023 7:53:11 AM(UTC)
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Having a problem that just started abruptly out of nowhere and has been going on for about a week. When I open ViaCad it opens but then real quickly it closes down to the dock on my desktop. I can open it from there normally and the only problem after that is I have to adjust the window to have access to the window buttons. It only happens on the initial startup of the program. Running Mac OS Ventura 13.2. ViaCad v14.0.0 Build 1616. Anyone else having this issue?
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Tim Olson  
#2 Posted : Wednesday, March 22, 2023 8:46:41 PM(UTC)
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Would it be possible for you to download and Build 1622 and then send me the log file?

I've added more information to try and track down some launching issues on macOS Ventura.

The file that I need sent to me after you see a failed launch is:

/Users/Shared/punchcad.log

Thanks

Tim
Tim Olson
IMSI Design/Encore
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TruggyDriver69  
#3 Posted : Thursday, March 23, 2023 3:42:57 AM(UTC)
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Originally Posted by: Tim Olson Go to Quoted Post
Would it be possible for you to download and Build 1622 and then send me the log file?

I've added more information to try and track down some launching issues on macOS Ventura.

The file that I need sent to me after you see a failed launch is:

/Users/Shared/punchcad.log

Thanks

Tim


How do I go about what you suggest? It shows that I am running the most current build (no update necessary). Thanks.

Edited by user Thursday, March 23, 2023 5:02:19 AM(UTC)  | Reason: Not specified

File Attachment(s):
499D04C2-60E7-4FED-B2A5-41A75850BDFE.png (1,512kb) downloaded 5 time(s).

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Tim Olson  
#4 Posted : Thursday, March 23, 2023 8:42:12 AM(UTC)
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>>How do I go about what you suggest? It shows that I am running the most current build (no update necessary).

I provided you access to the beta forum where we have links to a 1622 WIP build.

Once the WIP looks good, we will move it over to the in app updater.

Tim


Tim Olson
IMSI Design/Encore
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TruggyDriver69  
#5 Posted : Thursday, March 23, 2023 9:05:21 AM(UTC)
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Originally Posted by: Tim Olson Go to Quoted Post
>>How do I go about what you suggest? It shows that I am running the most current build (no update necessary).

I provided you access to the beta forum where we have links to a 1622 WIP build.

Once the WIP looks good, we will move it over to the in app updater.

Tim




I downloaded as you suggested but the file can't be opened. I noticed on the download link it says windows. Edit: I was able to download 1622 but no improvement. Thanks.

Edited by user Thursday, March 23, 2023 10:46:00 AM(UTC)  | Reason: Post updated.
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Tim Olson  
#6 Posted : Thursday, March 23, 2023 10:11:08 AM(UTC)
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Maybe you download the Windows links Zunair posted. Check this thread in the beta forum.

https://forum.punchcad.c...ts&t=10665#post40628


Tim Olson
IMSI Design/Encore
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TruggyDriver69  
#7 Posted : Thursday, March 23, 2023 10:47:28 AM(UTC)
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Originally Posted by: Tim Olson Go to Quoted Post
Maybe you download the Windows links Zunair posted. Check this thread in the beta forum.

https://forum.punchcad.c...ts&t=10665#post40628


lol. Yea I figured it out and found it. Se my last post.
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Tim Olson  
#8 Posted : Thursday, March 23, 2023 10:50:29 AM(UTC)
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Can you post or send me the punchcad.log file?

/users/shared/punchcad.log

Tim
Tim Olson
IMSI Design/Encore
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TruggyDriver69  
#9 Posted : Thursday, March 23, 2023 11:14:10 AM(UTC)
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Originally Posted by: Tim Olson Go to Quoted Post
Can you post or send me the punchcad.log file?

/users/shared/punchcad.log

Tim


How do I find it??
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Tim Olson  
#10 Posted : Thursday, March 23, 2023 4:18:27 PM(UTC)
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The punchcad.log file is located in the below folder


/Users/Shared


Tim
Tim Olson
IMSI Design/Encore
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TruggyDriver69  
#11 Posted : Friday, March 24, 2023 5:46:11 AM(UTC)
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Originally Posted by: Tim Olson Go to Quoted Post
The punchcad.log file is located in the below folder


/Users/Shared


Tim


Ah, ok. I think I found it. Was trying spotlight search but that wasn’t working. Found it using the go menu.
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TruggyDriver69  
#12 Posted : Friday, March 24, 2023 5:49:25 AM(UTC)
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It won’t let me upload it to the forum. I get this error message.

Edited by user Friday, March 24, 2023 5:54:46 AM(UTC)  | Reason: Not specified
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TruggyDriver69  
#13 Posted : Friday, March 24, 2023 5:57:24 AM(UTC)
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Not sure if this will post.
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TruggyDriver69  
#14 Posted : Friday, March 24, 2023 6:02:13 AM(UTC)
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The forum won’t let me upload anything. It just glitches out.
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Tim Olson  
#15 Posted : Friday, March 24, 2023 12:59:10 PM(UTC)
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Originally Posted by: TruggyDriver69 Go to Quoted Post
The forum won’t let me upload anything. It just glitches out.


Can you email to me at Tim.olson @ encore .com


Tim
Tim Olson
IMSI Design/Encore
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TruggyDriver69  
#16 Posted : Friday, March 24, 2023 3:48:43 PM(UTC)
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Originally Posted by: Tim Olson Go to Quoted Post
Originally Posted by: TruggyDriver69 Go to Quoted Post
The forum won’t let me upload anything. It just glitches out.


Can you email to me at Tim.olson @ encore .com


Tim


Sent. Let me know if you get it. Thanks.
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