Crashes on hitting Rendering - Rendering & Display

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Art		#1 Posted : Wednesday, November 15, 2023 11:55:25 AM(UTC)
Rank: Senior Member Joined: 3/15/2007(UTC) Posts: 284 Was thanked: 3 time(s) in 3 post(s)		Starting about a month ago I wrote Punch about a problem that I was having with I am using Sharkcad Pro version 14.1.0 build 1635. on a mac running 10.13.6 with 48 gb ram. I have sent videos showing that with no parts, just the application open, it crashes upon hitting "render". As far as I know the rest of the application works with no problems. I have gone back to using Shark Pro 11. I have been using this product and its predecessors for somewhere around 25 years and have come to expect responsive support. I am now receiving no responses from U.Zubair, Punch Software \| QA/Support Engineer and wonder what I should expect as far as resolution of this problem.


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Tim Olson		#2 Posted : Saturday, November 18, 2023 1:56:49 PM(UTC)
Rank: Senior Member Joined: 2/2/2007(UTC) Posts: 5,447 Was thanked: 502 time(s) in 353 post(s)		Hello Art It sounds like something may be corrupt with the install. Can you rename your current build (ie add 1635) and download the 1641 build from: http://www.masterviacad.com/beta/beta.php If 1641 still crashes, we can try something else... Tim
		Tim Olson IMSI Design/Encore


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Art		#3 Posted : Wednesday, November 22, 2023 4:29:54 PM(UTC)
Rank: Senior Member Joined: 3/15/2007(UTC) Posts: 284 Was thanked: 3 time(s) in 3 post(s)		Thanks Tim! Unfortunately, the exact same crash occurs. It crashes immediately when I touch render, otherwise stable. I have never had this problem using SharkCad Pro 11. Thanks Art I just tried 1635 with my 2012 Macbook Pro running 10.13.6 (16gb) and the exact same crash occurs. Nobody else is having this problem? I cannot be the only user with Jalopy computers. Again, the Macbook is totally stable and happy with Shark Pro 11. Edited by user Wednesday, November 22, 2023 4:37:39 PM(UTC) \| Reason: Not specified


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Tim Olson		#4 Posted : Thursday, November 23, 2023 1:42:21 PM(UTC)
Rank: Senior Member Joined: 2/2/2007(UTC) Posts: 5,447 Was thanked: 502 time(s) in 353 post(s)		Art Can you send me the log file mentioned in the email? It might helps us track the location in the code. Tim
		Tim Olson IMSI Design/Encore


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Art		#5 Posted : Tuesday, December 5, 2023 6:31:58 AM(UTC)
Rank: Senior Member Joined: 3/15/2007(UTC) Posts: 284 Was thanked: 3 time(s) in 3 post(s)		Did the log file help? Art Any Ideas? It has been over 6 weeks since I brought this up. Edited by user Wednesday, December 20, 2023 10:50:17 AM(UTC) \| Reason: Not specified

1 user thanked Art for this useful post.		damhave on 12/5/2023(UTC)
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Art		#6 Posted : Tuesday, January 23, 2024 10:45:01 AM(UTC)
Rank: Senior Member Joined: 3/15/2007(UTC) Posts: 284 Was thanked: 3 time(s) in 3 post(s)		It has more than 2 months and I am still using SharkCad 11. No Ideas?

1 user thanked Art for this useful post.		damhave on 1/24/2024(UTC)
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Art		#7 Posted : Thursday, February 15, 2024 12:10:07 PM(UTC)
Rank: Senior Member Joined: 3/15/2007(UTC) Posts: 284 Was thanked: 3 time(s) in 3 post(s)		Hello?

1 user thanked Art for this useful post.		damhave on 2/15/2024(UTC)
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Tim Olson		#8 Posted : Friday, February 16, 2024 5:32:23 PM(UTC)
Rank: Senior Member Joined: 2/2/2007(UTC) Posts: 5,447 Was thanked: 502 time(s) in 353 post(s)		Hello Art I suspect the issue is related to your hardware board: Device Name:ATI Radeon HD 5870 Do you have any options to disable via a user interface or system setting to confirm? In 1649, I did make some changes wrt how the CPU/GPU is used where you might want to see if there is a difference. Tim
		Tim Olson IMSI Design/Encore


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