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Art  
#1 Posted : Wednesday, November 15, 2023 11:55:25 AM(UTC)
Art

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Joined: 3/15/2007(UTC)
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Starting about a month ago I wrote Punch about a problem that I was having with I am using Sharkcad Pro version 14.1.0 build 1635. on a mac running 10.13.6 with 48 gb ram.

I have sent videos showing that with no parts, just the application open, it crashes upon hitting "render". As far as I know the rest of the application works with no problems. I have gone back to using Shark Pro 11.

I have been using this product and its predecessors for somewhere around 25 years and have come to expect responsive support.

I am now receiving no responses from U.Zubair, Punch Software | QA/Support Engineer and wonder what I should expect as far as resolution of this problem.

Tim Olson  
#2 Posted : Saturday, November 18, 2023 1:56:49 PM(UTC)
Tim Olson

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Hello Art

It sounds like something may be corrupt with the install. Can you rename your current build (ie add 1635) and download the 1641 build from:

http://www.masterviacad.com/beta/beta.php

If 1641 still crashes, we can try something else...

Tim


Tim Olson
IMSI Design/Encore
Art  
#3 Posted : Wednesday, November 22, 2023 4:29:54 PM(UTC)
Art

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Thanks Tim!

Unfortunately, the exact same crash occurs. It crashes immediately when I touch render, otherwise stable. I have never had this problem using SharkCad Pro 11.

Thanks

Art

I just tried 1635 with my 2012 Macbook Pro running 10.13.6 (16gb) and the exact same crash occurs. Nobody else is having this problem? I cannot be the only user with Jalopy computers. Again, the Macbook is totally stable and happy with Shark Pro 11.

Edited by user Wednesday, November 22, 2023 4:37:39 PM(UTC)  | Reason: Not specified

Tim Olson  
#4 Posted : Thursday, November 23, 2023 1:42:21 PM(UTC)
Tim Olson

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Art

Can you send me the log file mentioned in the email?

It might helps us track the location in the code.

Tim

Tim Olson
IMSI Design/Encore
Art  
#5 Posted : Tuesday, December 5, 2023 6:31:58 AM(UTC)
Art

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Did the log file help?

Art

Any Ideas? It has been over 6 weeks since I brought this up.

Edited by user Wednesday, December 20, 2023 10:50:17 AM(UTC)  | Reason: Not specified

thanks 1 user thanked Art for this useful post.
damhave on 12/5/2023(UTC)
Art  
#6 Posted : Tuesday, January 23, 2024 10:45:01 AM(UTC)
Art

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It has more than 2 months and I am still using SharkCad 11.

No Ideas?
thanks 1 user thanked Art for this useful post.
damhave on 1/24/2024(UTC)
Art  
#7 Posted : Thursday, February 15, 2024 12:10:07 PM(UTC)
Art

Rank: Senior Member

Joined: 3/15/2007(UTC)
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Hello?
thanks 1 user thanked Art for this useful post.
damhave on 2/15/2024(UTC)
Tim Olson  
#8 Posted : Friday, February 16, 2024 5:32:23 PM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 499 time(s) in 353 post(s)
Hello Art
I suspect the issue is related to your hardware board:

Device Name:ATI Radeon HD 5870

Do you have any options to disable via a user interface or system setting to confirm?

In 1649, I did make some changes wrt how the CPU/GPU is used where you might want to see if there is a difference.


Tim
Tim Olson
IMSI Design/Encore
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